T R O U B L E S H O O T I N GE M A I L27613C H A P T E RAn alert tells me that the server could notbe reachedYour smartphone had to wait too long toconnect to the Exchange server. Theconnection may have been lost, the servermay be temporarily overloaded, or theserver may have encountered an internalerror. Check your Exchange server nameand proxy server settings (see Setting upwireless synchronization), and tryagain later.An alert tells me that my accountinformation could not be detectedWhen you set up the Exchange server syncoptions, the credentials page was leftblank. Correct the credentials (see Settingup wireless synchronization), or set up yoursmartphone to sync only with a computer,and try to sync again.An alert tells me the device timed outwhile waiting for credentialsThe Exchange server credentials screenwas left open too long. Re-enter theExchange server credentials, and try tosync again.EmailI have problems using my accountOccasionally you may experience problemsusing an email account after you set it up. Ifyou followed the account setup procedureand are experiencing problems in using theaccount, verify that the account complieswith your email provider’s requirements byfollowing these steps:• Verify both your password and yourusername for your email account.• Some email service providers requireyou to be on their network to use youremail account. If this is the case, besure to use your provider’s network asthe connection type for the account.• Some email service providers haveother requirements specific to theirservice. For example, Yahoo! requiresyou to set up POP mail forwarding foryour Yahoo! account to download emailmessages to your smartphone. Checkwith your service provider to see if anyprovider-specific requirements exist.
