T R O U B L E S H O O T I N GS Y N C H R O N I Z A T I O N : D E S K T O P S Y N C S O F T W A R E 28314C H A P T E Rto perform a hard reset or otherwise eraseall your information on your smartphone,you can synchronize your smartphone withyour computer to restore the info. To makesure you always have an up-to-date backupof your info, synchronize frequently.You can synchronize email and otherinformation directly with MicrosoftExchange Server 2007, or Exchange Server2003 with Service Pack 2, using MicrosoftExchange ActiveSync ® , or you cansynchronize your smartphone with yourcomputer, using desktop sync software.Synchronization:Desktop syncsoftwareThis section covers issues withsynchronizing using the desktop syncsoftware that came with your smartphone.If you have a Windows XP computer, thedesktop sync software is calledActiveSync® desktop software. If you havea Windows Vista computer, the desktopsync software is called Windows MobileDevice Center.NOTE See Synchronization: ExchangeActiveSync (wireless synchronization) forhelp with direct wireless synchronizationwith an Exchange server.The desktop sync software does notrespond to sync attemptAs you complete the following steps,synchronize after each step. If theDID YOU KNOW? You can go to the WindowsMobile website for more information atwindowsmobile.com.DID YOU KNOW? A common cause of syncproblems is the presence of protectivesoftware, such as VPNs or firewalls, on yourcomputer or network.
