Palm m100 Series Getting Started

Also see for m125: Setting up

Contents

17TroubleshootingI don’t see anything on my handheld screen1. Press an application button to ensure your handheld is turned on.2. Tap the Contrast icon in the upper-right corner of the Graffitiwriting area. If the Contrast dialog box appears, adjust the contrastby holding down the Up scroll button for a few seconds. If thisdoesn’t work, hold the Down scroll button for a few seconds.3. Make sure the battery is properly charged.4. Perform a soft reset. Use apaperclip to gently press the resetbutton on the back of yourhandheld.5. If your handheld still doesn’t turnon, perform a hard reset byholding down the power buttonwhile doing a soft reset. Wait forthe Palm Powered™ logo toappear, and then release the powerbutton. If you want to continueand erase all your data, press theUp scroll button.IMPORTANT With a hard reset, all records and entries stored in yourhandheld are erased. Never perform a hard reset unless a soft reset doesnot solve your problem. You can restore any data previouslysynchronized with your computer during the next HotSync operation.See the electronic Handbook for instructions on restoring your data.I can’t complete a HotSync operationThe first step in diagnosing HotSync problems is to determine if yourhandheld and computer are able to communicate with each other.1. Connect your handheld to the HotSync cradle/cable.2. Confirm that HotSync Manager is running and enabled.Windows computer. On the Windows desktop, double-click thePalm Desktop icon, click the HotSync icon ™ on the taskbar andmake sure Local (USB or Serial, depending on the kind ofResetbutton