Panasonic CF-19 Series Reference Manual

Also see for CF-19 series: Supplementary instructions Operating instructions Operating instructions Supplementary guide Operating instructions

113Troubleshooting (Advanced) Fingerprint Reader (only for model with Fingerprint Reader)The sensor does not enroll or authenti-cate my fingerprint.z Slide your finger correctly. For further information about enrollment andauthentication, refer to “How to Use the Fingerprint Reader” (Î page 47) and[Fingerprint Tutorial].• Click [start] - [All Programs] - [Protector Suite QL] - [Fingerprint Tutorial].z The sensor enrolls or authenticates no fingerprint, or performs authenticationpoorly, despite the correct way of finger sliding when your finger is in any of theconditions stated below:• Rough skin, or injured finger (with a cut or a skin inflammation)• Extremely dry• Soiled with mud or oil• Fingerprint has been worn and has faded• Wet with water or sweatfollowing steps when any of the conditions described above exists>• Wash your hands or wipe them dry.• Use a different finger for registration or authentication.• Treat your finger with a hand cream when it is rough skin or dry.z Clean the fingerprint sensor. For further information, refer to “Handling &Maintenance” (Î page 54).z The fingerprint sensor may be malfunctioning when it continues to perform poorly afterthe steps described above have been performed. Contact Panasonic Technical Support.Sensor does not work. z Exported passport can help you if you need to replace the sensor.• Log on to Windows as an Administrator.You can always access the computer by using your Windows log onpassword. In convenient mode, any user can access the computer by usingyour Windows log on password.• To access [File Safe][File Safe] can be always accessed by using the [File Safe] backup password.• Other functionsReplace/Repair the sensor, then follow the instructions in section “Replacingsensor.” (Î page 115).Some limited functions (e.g. deleting passport) is available without afunctional sensor. In case of deleted operation, it is necessary to cancel thefingerprint verification operation to get to the password dialog.