Troubleshooting (Advanced)Refer to the following instructions when a problem occurs. If the remedies indicated in the chart do not solve the problem, contact Panasonic TechnicalSupport.For a software problem, refer to the instruction manual of the software.NetworkCannot connect to a network. Set the device ([Tablet LAN] / [Wireless LAN]) to [Enabled] in the [Advanced] menu of the SetupUtility.Cannot check the computer's MACaddress.Follow the steps below.1. Right-click (Start) - [Windows Power-Shell].2. Input "getmac /fo list /v", and press ≪ Enter≫ .Insert a space between "fo" and "list", and between "list" and "/v".3. Wireless LAN's MAC address:Make a note of the 12-digit string of alphanumeric displayed on "Physical Address" lineof "Wi-Fi".Wired LAN's MAC address:Make a note of the 12-digit string of alphanumeric displayed on "Physical Address" lineof "Ethernet".4. Input "exit", and press ≪ Enter≫ .Wireless Communication (only for model with wireless LAN)Cannot connect to a network. Confirm the airplane mode is Off.To turn off the airplane mode, follow the steps below.1. Click (Start) - (Settings) - [Network & Internet] - [Airplane mode]*1.Alternatively click (Settings) - [Network & Internet] - [Airplane mode]*1 in the tab-let mode.2. Click [Airplane mode]*1 to [Off], and then;set [Wi-Fi]*1 to [On] (for wireless LAN).Restart the computer.Access point is not detected. Shorten the distance between the computer and the access point, and try the detection again.Confirm the following settings:[Wireless LAN] in the [Advanced] menu of the Setup UtilityConfirm that [Wireless LAN] of [Wireless Configuration] is set to [Enabled].Airplane modeConfirm that Wireless LAN (Wi-Fi) is ON.This computer uses channels 1 through 11*2 when using IEEE802.11b/g/n. Check the channelbeing used by the access point.*1 : Screen messages are explained in [English (United States)].(Depending on the language preference, some screen messages in these instructions are different from the actual screen messages. For example,[Flight mode] / [WiFi] may be displayed instead of [Airplane mode] / [Wi-Fi] in some language preference.)*2 : In the case of wireless communications, the frequency band being used can be divided into segments, so that different communications can be con-ducted on each band segment. A "Channel" refers to the individual frequency bandwidth divisions.