26Troubleshooting (Basic)Getting StartedUseful InformationTroubleshootingAppendixThe external display doesnot work normally.z If the external display does not support the power saving function, it may not work nor-mally when the computer enters the power saving mode. Turn off the external display. Touch Pad / Touchscreen (only for model with touchscreen)The cursor does not work. z When using the external mouse, connect it correctly.z Restart the computer using the keyboard.(Press , U, and R to select [Restart].)z If the computer does not respond to keyboard commands, read “No response”(Î below).Cannot input using thetouch pad.z Set [Touch Pad] to [Enable] in the [Main] menu of the Setup Utility.z The drivers for some mice may disable the touch pad. Check your mouse’s operatinginstructions.Cannot input using thetouchscreen.z When mouse drivers are installed (i.e. IntelliMouse), the touchscreen does not work.Reinstall the touchscreen driver.Cannot point the correct posi-tion using the included stylus.z Perform the touchscreen calibration (Î page 13). Reference ManualThe Reference Manual is notdisplayed.z Install Adobe Reader.AAAA Log on to Windows as an administrator.BBBB Click [start] - [Run], input [c:\util\reader\AdbeRdr70_enu_full.exe], then click [OK].CCCC Follow the on-screen instructions.(Î page 12 ) Reinstalling B’s Recorder/B’s CLiPA serial number isrequested when reinstalling.z Input the following serial numberB’s Recorder:B’s CLiP: OthersNo response. z Press Ctrl+Shift+Esc to open Task Manager and close the software application thatis not responding.z An input screen (e.g., password input screen at startup) may be hidden behind anotherwindow. Press Alt+Tab to check.z Press the power button for four seconds or longer to shut down the computer, and thenpress the power button to turn it on. If the application program does not work normally,uninstall and reinstall the program. To uninstall, click [start] - [Control Panel] - [Add orRemove Programs].Unable to input password z Some keyboards have unusable keys (e.g. the “M” key on French keyboards).Use the other key when you press the key and the alarm sounds. Display