116Troubleshooting (Advanced)No responsez Is there an input screen (e.g., password input screen at startup) hidden behind another window? Use the Alt+Tab tocheck for other windows being displayed.z Press the Ctrl+Shift+Esc to open Task Manager and close the software application which is not responding.z After sliding the power switch for at least four seconds to turn off the computer, turn on again.If Windows runs correctly, but the application software does not start, click (Start) - [Control Panel] - [Uninstall a pro-gram] and remove the failing application software, then reinstall the application software.Cannot play movies with the Windows® Media Playerz When you try to play a movie, is [Codec required] displayed?Some video files use a Codec that is not installed as a standard. In these instances, if you play back the video file afterconnecting to the Internet, the Codec may be downloaded automatically, allowing you to play back the file.The battery indicator lights redz The remaining battery power is very low (the charge is approx. 9% or less).Connect the AC adaptor. You can use the computer when the battery indicator light is orange. If you do not have an ACadaptor, save your data and power off your computer. After replacing the battery pack with a fully charged one, turn yourcomputer on again.The battery indicator is blinkingz If blinking red:Quickly save your data and power off your computer. Remove the battery pack and disconnect the AC adaptor, then con-nect them again. If the problem persists, contact your technical support office. The battery pack or charging circuit may bedefective.z If blinking orange:• Battery cannot be recharged temporarily because the internal temperature of the battery pack is outside the acceptabletemperature range for recharging. Your computer can be used normally in this state. Once the range requirement issatisfied, charging begins automatically.• Software applications and peripheral devices (USB devices, etc.) are consuming too much power. Exit the softwareapplications currently running, and remove all peripherals. Once the range requirement is satisfied, charging beginsautomatically.Problems with Battery