Panasonic DBS-576 Reference Manual

Also see for DBS 576 Section 300: User guide Technical manual Technical manual Technical manual User guide

Contents

Panasonic DBS-576 Reference Manual Manual pdf 12 page image

OV-6 DBS 576/HD issued September 2001 576/HD-50-525Overview Section 525 - ACD/MIS ReferenceAn effective ACD system can also provide Increased Revenueopportunities for an organization. By handling more calls at a time thannumber of Agents, potential customers can wait in Queue for an Agent tobecome available to assist the customer and/or take an order. This processgreatly decreases and minimizes potential customers from abandoning calls.Finally, the ACD system provides a call center with effective ManagementTools to ensure that calls are being handled effectively, and that your gettingthe highest level of productivity from your Agents. In addition, the ACDprovides Management with:• Real time visualization of Call Center Status• Short & Long term reports for statistical data analysis• Immediate response to long delaysAdditional Benefits of Panasonic's ACDOne Vendor Solution - The advantages to utilizing this single vendorsolution are many. Most importantly, the support for the system can beobtained through one phone call, as well as maintenance and ongoingchanges for your call center.Easy Installation - This ACD solution is an integrated solution in the formof a circuit board that is placed within the cabinet. All of the powerresources and processing comes from the main cabinet and centralprocessor. In addition, by utilizing our battery back-up capabilities, you areassured of system performance in the event of a power loss.Simple Operation Agents - Agents can use virtually any of our telephonemodels programmed to provide simple key depressions to Log-in, Wrap, andmake themselves unavailable. The training required for new agents isextremely efficient, and takes no time to get new users up and running.Major ACD FunctionsAdvanced Hunting (Standard ACD Package)The software can be programmed to distribute calls to agents in twodifferent manners, depending on which one is right for you. The system canfind the agent who has been "least busy first" or "idle for the longest periodof time" depending on your preference.• Least Busy First Distribution - The software analyzes the percentage of