30 VQT4V11Troubleshooting guideBefore requesting service, please perform thefollowing steps.The following do not indicate a problem withthis unit:– Regular disc rotating sounds.– Image disturbance during search.∫ Unit does not respond to remotecontrol or front panel buttons.Disconnect AC power supply cord, wait 1 minute,then reconnect AC power supply cord.∫ Cannot eject disc.1 Turn the unit on.2 Press and hold [OK], the blue button and theyellow button on the remote control at thesame time for more than 5 seconds.– INFO LED and POWER LED start to flash,and “00RET” is displayed on the screen.3 Press [1] (right) repeatedly on the remotecontrol until “06FTO” is displayed on thescreen.4 Press [OK].To return to the factory preset.¾ Select “Yes” in “Restore Default Settings” inthe Setup menu. (> 27)To return all settings to the factory preset.¾ Reset the unit as follows:1 Turn the unit on.2 Press and hold [OK], the blue button and theyellow button on the remote control at thesame time for more than 5 seconds.– INFO LED and POWER LED start to flash,and “00RET” is displayed on the screen.3 Press [1] (right) repeatedly on the remotecontrol until “08FIN” is displayed on thescreen.4 Press and hold [OK] for more than 5 seconds.The remote control does not work properly.¾ Change the batteries in the remote control.(> 5)¾ The remote control and this unit are usingdifferent codes. If “Remote control ” isdisplayed on the screen when a button ispressed on the remote control, change thecode on the remote control. (> 27, 28)The TV tuner mode is not displayed when theTV is switched on.¾ This phenomenon may occur, depending onthe TV setting, when “Quick Start” is set to“On”.¾ Depending on the TV, this phenomenon maybe prevented by reconnecting the HDMI cableto a different HDMI input terminal or bychanging the HDMI auto connection setting.You have forgotten your ratings password.You want to cancel the ratings level.¾ The ratings level returns to the factory preset.1 Turn the unit on.2 Press and hold [OK], the blue button and theyellow button on the remote control at thesame time for more than 5 seconds.– INFO LED and POWER LED start to flash,and “00RET” is displayed on the screen.3 Press [1] (right) repeatedly on the remotecontrol until “03 VL ” is displayed on the screen.4 Press [OK].Do you have the latest firmware installed?Panasonic is constantly improving the unit’sfirmware to ensure that our customers areenjoying the latest technology. (> 14)4Make the following checks and visit ourwebsite for more information.For U.S.A. :www.panasonic.com/helpEnter the model number.For Canada :http://www.panasonic.ca4Or visit our website to find a service center.You can find a service center near you easilyon our website.Other support information:“Customer Services Directory (United Statesand Puerto Rico)” (> 37) or “Limited Warranty(Only for CANADA)” (> 38).General operation