- 28 -ReferenceReferenceTroubleshooting guideBefore requesting service, please perform thefollowing checks.If the problem remains unresolved, consultyour dealer for instructions.∫ Unit does not respond to remotecontrol or unit’s buttons.Disconnect the AC mains lead, wait 1 minute,then reconnect the AC mains lead.The following do not indicate a problem withthis unit:– Regular disc rotating sounds.– Image disturbance during search.∫ Cannot eject disc.1 Turn the unit on.2 Press and hold [OK], the yellow button andthe blue button on the remote control at thesame time for more than 5 seconds.4 Press [OK].To return to the factory defaults.¾ Select “Yes” in “Default Settings” in the Setupmenu. (> 27)To return all settings to the factory preset.¾ Reset the unit as follows:1 Turn the unit on.2 Press and hold [OK], the yellow button andthe blue button on the remote control at thesame time for more than 5 seconds.4 Press and hold [OK] for more than 5 seconds.The remote control does not work properly.¾ Change the batteries in the remote control.(> 5)¾ The remote control and this unit are usingdifferent codes.Press and hold [OK] and the displayednumber (“”) for more than 5 seconds.The TV tuner mode is not displayed when theTV is turned on.¾ This phenomenon may occur, depending onthe TV setting, when “Quick Start” is set to“On”.¾ Depending on the TV, this phenomenon maybe prevented by reconnecting the HDMI cableto a different HDMI input terminal or bychanging the HDMI auto connection setting.You have forgotten your ratings password.You want to cancel the ratings level.¾ The ratings level returns to the factorydefaults.1 Turn the unit on.2 Press and hold [OK], the yellow button andthe blue button on the remote control at thesame time for more than 5 seconds.4 Press [OK].Do you have the latest firmware installed?Panasonic is constantly improving the unit’sfirmware to ensure that our customers areenjoying the latest technology. (> 12)– [BDT260] [BDT161] [BDT160] Image disturbancewhen replacing 3D discs.– POWER LED starts to flash, and “00RET”is displayed on the screen.3 Press [1] (right) repeatedly on the remotecontrol until “06FTO” is displayed on thescreen.General operation– POWER LED starts to flash, and “00RET”is displayed on the screen.3 Press [1] (right) repeatedly on the remotecontrol until “08FIN” is displayed on thescreen.Turn on this unit by using the standby/onswitch on this unit, and check “Remotecontrol ”, which is displayed on the screenwhen you press a button on the remotecontrol.– POWER LED starts to flash, and “00RET”is displayed on the screen.3 Press [1] (right) repeatedly on the remotecontrol until “03 VL” is displayed on thescreen.