34VQT2T11ReferenceReferenceTroubleshooting guideBefore requesting service, please perform thefollowing steps.The following do not indicate a problem with this unit:≥ Regular disc rotating sounds.≥ Image disturbance during search.≥ Image disturbance when replacing 3D discs.∫ Unit doesn’t respond to remote controlor front panel buttons.Press and hold [Í/I] on the main unit for 3 seconds.– If still unable to turn the unit off, disconnect the AC mainslead, wait 1 minute, then reconnect the AC mains lead.∫ Cannot eject disc.The unit may have a problem.1 While the unit is off, press and hold [OK], the yellowbutton and the blue button on the remote control at thesame time for more than 5 seconds.– “00 RET” is displayed on the unit’s display.2 Repeatedly press [1](right) on the remote control or [Í/I]on the unit until “06 FTO” is displayed on the unit'sdisplay.3 Press [OK] on the remote control or [< OPEN/CLOSE] onthe unit.To return to the factory preset.¾ Select “Yes” in “Default Settings” in the Setup menu. (> 33)To return all settings to the factory preset.¾ Reset the unit as follows:1 While the unit is off, press and hold [OK], the yellowbutton and the blue button on the remote control at thesame time for more than 5 seconds.– “00 RET” is displayed on the unit’s display.2 Repeatedly press [1](right) on the remote control or [Í/I]on the unit until “08 FIN” is displayed on the unit's display.3 Press and hold [OK] on the remote control or [< OPEN/CLOSE] on the unit for at least 3 seconds.Power of this unit is turned off when the inputfor the TV is switched.¾ This is a normal phenomenon when using VIERA Link(HDAVI Control 4 or later). For details please read theoperating instructions for the TV.The remote control doesn’t work properly.¾ The remote control and main unit are using differentcodes. If “SET 1” , “SET 2” or “SET 3” is displayed when abutton is pressed on the remote control, change the codeon the remote control. (> 33)¾ It may be necessary to set the manufacturer code or theremote control code again after changing the batteries forthe remote control. (> 16)The TV tuner mode is not displayed when theTV is switched on.¾ This phenomenon may occur, depending on the TVsetting, when “Quick Start” is set to “On”.– Depending on the TV, this phenomenon may be preventedby reconnecting the HDMI cable to a different HDMI inputterminal or by changing the HDMI auto connection setting.You have forgotten your ratings password.You want to cancel the ratings level.¾ The ratings level returns to the factory preset.1 While the unit is on, press and hold [OK], the yellowbutton and the blue button on the remote control at thesame time for more than 5 seconds.– “00 RET” is displayed on the unit’s display.2 Repeatedly press [1] (right) on the remote control or [Í/I] on the unit until “03 VL” is displayed on the unit'sdisplay.3 Press [OK] on the remote control or [< OPEN/CLOSE] onthe unit.Do you have the latest firmware installed?Firmware updates may be released to correct operatingirregularities that are discovered with certain movies.(> 16)4Make the following checks.If the problem remains unresolved, consultyour dealer for instructions.General operation