26 VQT4M33ReferenceTroubleshooting guideBefore requesting service, please perform thefollowing steps.The following do not indicate a problem withthis unit:– Regular disc rotating sounds.– Image disturbance during search.∫ Unit doesn’t respond to remotecontrol or front panel buttons.Disconnect the power cord, wait 1 minute, thenreconnect the power cord.∫ Cannot eject disc.The unit may have a problem.1 While the unit is on, press and hold [OK], [B]and [Y] on the remote control at the sametime for more than 5 seconds.– “00rEt” is displayed on the unit’s display.2 Repeatedly press [1] (right) on the remotecontrol or [Í/I] on the unit until “06FtO” isdisplayed on the unit’s display.3 Press [OK] on the remote control or[< OPEN/CLOSE] on the unit.To return to the factory preset.¾ Select “Yes” in “Restore Default Settings” inthe Setup menu. (> 25)To return all settings to the factory preset.¾ Reset the unit as follows:1 While the unit is on, press and hold [OK], [B]and [Y] on the remote control at the sametime for more than 5 seconds.– “00rEt” is displayed on the unit’s display.2 Repeatedly press [1] (right) on the remotecontrol or [Í/I] on the unit until “08FIn” isdisplayed on the unit’s display.3 Press and hold [OK] on the remote control or[< OPEN/CLOSE] on the unit for at least5 seconds.The remote control doesn’t work properly.¾ Change the batteries in the remote control.[Refer to “Accessories” in “Owner’s Manual(Essential Information)”]¾ The remote control and main unit are usingdifferent codes. If “SEt ” is displayed on theunit’s display when a button is pressed on theremote control, change the code on theremote control. (> 25, 29)The TV tuner mode is not displayed when theTV is switched on.¾ This phenomenon may occur, depending on theTV setting, when “Quick Start” is set to “On”.¾ Depending on the TV, this phenomenon maybe prevented by reconnecting the HDMI cableto a different HDMI input terminal or bychanging the HDMI auto connection setting.You have forgotten your ratings password.You want to cancel the ratings level.¾ The ratings level returns to the factory preset.1 While the unit is on, press and hold [OK], [B]and [Y] on the remote control at the sametime for more than 5 seconds.– “00rEt” is displayed on the unit’s display.2 Repeatedly press [1] (right) on the remotecontrol or [Í/I] on the unit until “03VL” isdisplayed on the unit’s display.3 Press [OK] on the remote control or[< OPEN/CLOSE] on the unit.Do you have the latest firmware installed?Firmware updates may be released to correctoperating irregularities that are discoveredwith certain movies. (> 12)4Make the following checks and visit ourwebsite for more information.www.panasonic.com/helpEnter the model number.4Or visit our website to find a servicecenter.You can find a service center near you easilyon our website.Other support information:Contact Customer Service via the web at:www.panasonic.com/contactinfoYou may also contact Customer Servicedirectly at:1-800-211-PANA (7262)Monday-Friday 9am-9pm,Saturday-Sunday 10am-7pm ESTGeneral operation