62AppendixStandard Limited WarrantyFor AustraliaPersonal / Notebook Computers - 36 Month Warranty fromDate of Purchase1. Subject to the conditions of this warranty Panasonic or it’s Authorised Service Centrewill perform necessary service on the product without charge for parts or labour, if in theopinion of Panasonic, the product is found to be faulty within the warranty period.2. This warranty only applies to Panasonic products purchased in Australia and soldby Panasonic Australia or its Authorised Distributors or Dealers and only where theproducts are used and serviced within Australia or it’s territories. Warranty cover onlyapplies to service carried out by a Panasonic Authorised Service Centre and only ifvalid proof of purchase is presented when warranty service is requested.3. This warranty only applies if the product has been installed and used in accordancewith the manufacturer’s recommendations (as noted in the operating instructions)under normal use and reasonable care (in the opinion of Panasonic). The warrantycovers normal domestic use only and does not cover damage, malfunction or failureresulting from use of incorrect voltages, incorrect installation, accident, misuse, neglect,build-up of dirt or dust, abuse, maladjustment of customer controls, mains supplyproblems, thunderstorm activity, infestation by insects or vermin, tampering or repairby unauthorised persons (including unauthorised alterations), exposure to abnormallycorrosive conditions or any foreign object or matter having entered the product.4. This warranty does not cover the following items unless the fault or defect existed atthe time of purchase: Software5. Warranty on Toughbook accessories (stylus, pens, AC charger, combo drive, etc) is 12Months from the date of purchase & 3 months for batteries.6. To claim warranty service, when required, you should:Check the Panasonic web site for latest warranty contact http://www.panasonic.com/au/business/computers-tablets-and-pos/toughbook.html, use the Service CentreLocator and call the National Service Centre number indicated.Prepare purchase receipt as proof of purchase date and system serial number whichwill be required by the Authorised Service Centre.7. The Warranty excludes 3 or less faulty pixels on screen.8. The Warranty includes the repair or exchange of faulty parts within the product withitems that are functionally equivalent to that as originally supplied or better – includingnew or refurbished parts or units – solely at Panasonic’s discretion.9. It is the customer’s responsibility to backup all data from the hard disk drive beforesending equipment for repair. If a problem is related to the hard disk drive, or thehard disk drive has to be replaced, Panasonic will only reload the factory pre-installedsoftware for the product onto the replacement drive.10. Panasonic will arrange free pick up and return for approved warranty repairs within50 km of capital city locations. Please ensure your unit is properly packed for return tothe service location.