OPERATING INSTRUCTIONSIssue 1 Section 3 MCUK990801C8Revision 0 – 12 – Service Manual3.10TroubleshootingThe user is given the following information and advised to contact the dealer if the problems persist:3.11Important Error MessagesThe following table is a list of error messages that may occur during use of the telephone, with a description and suggestedcourse of action:Problem Cause RemedyTelephone will not switchonCheck that the battery pack is fully charged and correctlyconnected to the telephone.Extremely short batterylife for a new battery packThe network you are using and the conditionof the battery pack can affect battery life.Avoid areas of poor reception. Ensure batteries are fullycharged. Additionally, for NiMH batteries, ensure batteries arealso discharged fully before recharging.Short battery life for anold battery packThe battery pack was worn out. Replace with a new one.Short battery life for Ni-MH battery packThe life of the battery pack is affected byimproper charging, this is inherent in all Ni-MH batteries.To maintain maximum performance always use until the LowBattery Warning and then fully recharge the battery packTorevive the Battery Pack use the telephone until the LowBattery Warning and then fully recharge three times. However,if the battery life still is short, the battery pack has eventuallyworn out. Replace with a new one.The battery level indicatorH does not light whenchargingIf a battery is deeply discharged it will take ashort time before there is sufficient power inthe telephone to light the battery levelindicator H.Leave to charge for several minutes in temperatures between+5°C and +35°C.Calls cannot be made The telephone is locked. Unlock the telephone (Menu: Security: Phone Lock).Outgoing calls are barred. Disable the outgoing call barring (Menu: Security: Call Bar).The telephone is not registered to a network. Move to a coverage area and operate your telephone after ithas registered with a network.Calls cannot be madefrom Fixed Dial StoreCheck your SIM supports Fixed DialCheck if the Fixed Dial isswitched on (Menu: Security: Fixed Dial). Check thetelephone number is stored in the Fixed Dial.Calls cannot be received The telephone is not switched on. Switch the telephone on.Incoming calls are barred. Disable the incoming call barring (Menu: Security: Call Bar).The telephone is not registered to a network. Move to a coverage area and operate your telephone after ithas registered with a network.Emergency calls cannotbe madeYou are not in a GSM coverage area.Check that the antenna symbol S is displayed. Move to acoverage area and operate your telephone when the antennasymbol is displayed.Telephone numberscannot be recalledThe telephone is locked. Unlock the telephone (Menu: Security: Phone Lock).Fixed Dial is switched on. Switch off Fixed Dial (Menu: Security: Fixed Dial).Area not Allowed Roaming in the selected area is not allowed.Network not Allowed Roaming with the selected network is not allowed.Security Failure The network has detected authentication failure because your SIM is not registered with that network. Contactyour Service Provider.SIM Blocked The SIM is blocked because the wrong PUK has been entered ten times. Contact your Service Provider.SIM Error The telephone has detected a problem with the SIM. Switch the telephone off and then back on. If themessage does not disappear contact your Service Provider.Message RejectedStore FullA message has been received but the message store is full. To receive messages, delete some of thecurrently stored messages or set messages to automatically clear (Menu: Messages: Parameters: AutoDelete).PIN2 Invalidated The PIN2 is blocked permanently because the wrong PUK2 has been entered 10 times. Services controlled byPIN2 cannot be used. Contact your Service Provider.Warning Store FullContinue?The message area is full. Your messages cannot be stored until some of the currently stored messages aredeleted.Auto Redial List Full Redial list of unsuccessfully dialled numbers is full. Switch the telephone off and then on again.