Panasonic KV-S3065 Operating Instructions Manual

36TroubleshootingIf a problem occurs while the unit is being used, check the following items and check the scanner status with the UserUtility. If the unit still malfunctions, turn it OFF, unplug the power cord and call for service.Symptom Possible Cause RemedyThe front door cannot beopened. The screw is not loosened.Open the pre-imprinter door andloosen the screw. (Refer to theInstallation Manual on page 19.)The LED does not light whenthe power switch is turnedON.The power cord is not plugged in. Insert the power plug firmly.Problem with power supply. Disconnect the scanner from theelectric outlet and call for service.The computer does notrecognize the scanner.The scanner is not connected to thecomputer correctly. Connect the cables correctly.The scanner is not registeredcorrectly.Uninstall the scanner from thecomputer.Register the scanner hardware again.(Refer to the Installation Manual onpages 25 and 26.)SCSIconnectionThe computer cannot recognize theSCSI card.Check your computer whether theSCSI card is installed correctly usingthe device manager’s property. Referto the Installation Manual on page 24.The same ID number is used for thescanner and the other device.Use the different SCSI ID numbers foreach devices. (See page 12.)The scanner was turned on after thecomputer was turned on.Turn the computer OFF. Turn thescanner ON, and then turn thecomputer ON again.USBconnectionThe USB interface of the computer isnot installed correctly.Check the computer whether the USBinterface of your computer is installedcorrectly using the device manager’sproperty.The scanner is connected via USBhub. Do not connect via USB hub.The cable without High-Seed logo isused. Use the cable with High-Speed logo.Scan speed is slow at USBconnection.The scanner is connected with USB1.1. Connect with USB 2.0.The document has beenloaded on the hopper tray.But the scanner does notstart scanning.The document is not loadedproperly.Load the document correctly.(See pages 13–16.)The sensor cannot detect thedocument as the edge of the documentis curled.Flatten the document and load it again.