96OperationsFor fax advantage assistance, call 1-800-435-7329.CopyingProbleml You cannot make a copy during programming. Make thecopy after programming or stop programming.l The glass or rollers are dirty. Clean them (p. 102).l The thermal head is dirty. Clean it (p. 103).l Some paper has instructions recommending which side toprint on. Try turning the paper over.l You may have used paper with a cotton and/or fibercontent that is over 20%, such as letterhead or resumepaper. We recommend smooth paper such as HammermillJet Print for clearer printing.Cause & solutionThe unit does not make a copy.A black line, a white line or adirty pattern appears on thecopied document.The copied image is distorted.The printing quality is poor.ABCOriginal CopyAnswering deviceProbleml Press the remote operation ID correctly and firmly (p. 70).l The mailbox password is wrong. Enter the correctpassword.— For mailbox 1 password, see feature #51 on page 85.— For mailbox 2 password, see feature #52 on page 85.l The memory is full. Erase unnecessary messages(p. 66, 67, 74).l Someone is calling you from outside. Press toanswer the outside call. The remote operation will beterminated.l Someone is operating the answering device.l You are too far from the base unit. Move closer.TALKCause & solutionI cannot retrieve recordedmessages from a remotelocation.Messages in the mailbox do notplay back.The other party complains thatthey cannot leave a voicemessage.While operating the answeringdevice from the handset, aseries of tones is heard.I cannot operate the answeringdevice with the handset.