Panasonic KX-HTS824 Getting Started

Also see for KX-HTS32: Manual Feature manual Programming Item List Getting started

Contents

Panasonic KX-HTS824 Getting Started Manual pdf 98 page image

6.1 Troubleshooting6.1.1 InstallationPROBLEM PROBABLE CAUSE SOLUTIONYou cannot make/receivecalls via an IP network.• Mother boardmalfunction• Replace the mother board (be sure to turnoff the PBX when replacing).• Poor connection • Make sure that an 8-pin twisted pair cableis used for connection.• Make sure that none of the CAT 5/CAT 5ecables in use are over 100 m (328 ft) inlength.• Make sure that a straight cable is used forconnection to a switching hub.• Network malfunction • Make sure that all network devices in useare switched on.• Make sure that there is no unwantedfirewall in the IP network.SIP phones do not operate. • Mother boardmalfunction• Replace the mother board (be sure to turnoff the PBX when replacing).• SIP phone notregistered• Register the corresponding SIP phone.• SIP phonemalfunction• Replace the SIP phone.• Poor connection • Make sure that an 8-pin twisted pair cableis used for connection.• Make sure that none of the CAT 5/CAT 5ecables in use are over 100 m (328 ft) inlength.• Make sure that a straight cable is used forconnection to a switching hub.• Network malfunction • Make sure that all network devices in useare switched on.• Make sure that the SIP phone is notblocked by the firewall or other networkdevices.Extensions do not operate. • Extension cardmalfunction• Replace the corresponding card.• Poor connectionbetween the PBXand the extension• Take the extension and plug it into thesame extension port using a shorttelephone cord. If the extension works,then the connection between the PBX andthe extension must be repaired.• Extensionmalfunction• Take the extension and plug it into anotherextension port that is working. If the6.1 Troubleshooting98