Panasonic KX-NS500 Sales Manual

Also see for KX-NS500: Features guide User manual Installation manual Programming manual Pc programming manual

Contents

Improved Work EfficiencyCall Centre Solution -Call Distribution-The KX-NS500 provides a variety of call distribution options. Ring all extensionsRing all extensionsUCD (Uniform Call Distribution) BusyRing the next extensionOverflow Extension BusyRing the overflow extension, if allextensions in the group are busy3F2FOverflowProgrammed Order: A⇒B⇒C⇒D (except with “Ring all extensions”)ACD (Automatic Call Distribution) BusyRing the extension idle for thelongest timeIdle for3 min. Idle for2 min.Idle for5 min.Priority Hunting BusyOnly if A is busy, ring the next extension Ring A priorityFeatures and BenefitsVarious types of call distribution enablescustomer waiting time and stress to be reduced.For example, when a call comes in to a busyline or an unattended phone, the system candistribute it to another extension, a voice mailsystem, a home or mobile telephone, or otherpre-programmed destinations.Recommended for:Companies which want to perform efficientcall operations without installation of a specialand expensive call centre systemLogin / LogoutAllows agents to log into a ringgroup with an ID number. All callsreceived by the agent aredisplayed on the report until theagent has logged out.38KX-NS500 KX-NS500KX-NS500KX-NS500 KX-NS500KX-NS500