Issue Possible Cause & Solution ReferenceThe call duration is notdisplayed on the CallControl screen.• CPM was started after establishing a call.→ Call duration is not displayed at the bottom of the CallControl screen when the CPM was started after the callwas established.—I cannot choose a line typefor a 3-party call ([IP]/[TEL]/[PS]/[PC]).• [Line Selection] is not set correctly.→ Check that the desired line is set before making a 3-partycall.Page 15PhonebookIssue Possible Cause & Solution ReferenceI cannot add entries to aphonebook.• There are 100 entries in the Unit phonebook.→ The phonebook is full. Erase any unnecessary entries. Page 42• There are 300 entries in the CPM phonebook.→ The phonebook is full. Erase any unnecessary entries. Page 42I cannot make a call toentries in the phonebook.• The number of digits in the number of an Outlook phonebookentry is more than 128.→ You cannot call a number consisting of more than 128digits.—I cannot use the Outlookphonebook.• The version of Outlook that you are using is not compatiblewith CPM.→ Only the following versions of Outlook are compatible.– Microsoft Office Outlook 2003– Microsoft Office Outlook 2007—ProgrammingIssue Possible Cause & Solution ReferenceI cannot program the unit. • You are on a call.→ Program the unit after finishing the call. —• A call is being received.→ The unit exits programming mode automatically when acall is received. Program the unit after finishing the call.—After I changed the settings,the changes do not takeeffect.• The unit must be restarted before the new setting becomeseffective.→ Restart the unit.Page 59Moving the mouse pointerover on the Main screendisplays [SIP Ext. No. isempty].• The SIP settings are not set correctly.→ Set the SIP settings correctly.→ Check that the SIP settings are correct. Page 64Document Version 2010/02 Operating Instructions for Conferencing Phone Manager 69Troubleshooting