1.12 Holding Features132 Feature Guide1.12 Holding Features1.12.1 Call HoldDescriptionAn extension user can put a call on hold. The following features are available depending on theresult.The result of the holding operation can be determined through system programming. Pressingthe HOLD button again just after the first time alternates the mode between General andExclusive Call Hold.Conditions• A PT user can hold an intercom call and multiple trunk calls simultaneously. An SLT usercan hold either an intercom call or a trunk call. To hold multiple intercom calls on a PTsimultaneously, use the Call Park feature ( 1.12.2 Call Park). Call Park feature can alsobe used to hold multiple intercom calls and/or trunk calls simultaneously on an SLT.• Music on HoldMusic, if available, is sent to the held party. ( 1.12.4 Music on Hold)• Hold RecallIf a call on hold is not retrieved within a preprogrammed time period ( Hold Recall Time[200]), Hold Recall is heard at the extension which put the call on hold. If the extension isengaged in a call, the Hold Alarm will be heard.• If an outside party is placed on hold and not retrieved within a preprogrammed time period,the call is automatically disconnected. This timer starts when Hold Recall activates.• Automatic Call HoldA PT user can be programmed holding of the current call when pressing another CO/ICDGroup/INTERCOM button, through system programming. If this feature is not enabled, thecurrent call will be disconnected.[Example]It is possible to receive a call by pressing the flashing ICD Group button, this puts thecurrent intercom call (on the INTERCOM button) on hold. To return to the held call, pressthe INTERCOM button.• Call Hold Retrieve DenyIf an extension user cannot call certain extensions on a COS basis ( 1.1.2.2 Internal CallBlock), he cannot retrieve the held call which the extensions made.• SLT Hold ModeIt is possible to choose how to hold a line and transfer a call with an SLT in the followingmethods through system programming:Feature DescriptionCall Hold General Any extension can retrieve a held call.Exclusive Call Hold Only the extension user who held the call can retrieve it.
