1.2 Receiving Group FeaturesFeature Guide 491.2.2 Incoming Call Distribution Group Features1.2.2.1 Incoming Call Distribution Group Features—SUMMARYDescriptionAn incoming call distribution group is a group of extensions programmed through system programming.→ 2.9.11 [3-5-1] Incoming Call Distribution Group—Member→ [620] Incoming Call Distribution Group MemberAn incoming call distribution group receives calls directed to the group. Each incoming call distribution grouphas a floating extension number (default: 6 + two-digit group number).Incoming calls directed to an incoming call distribution group are distributed to the member extensions inthe group using a distribution method. When a preprogrammed number of extensions in the group are busy,the incoming calls can wait in a queue.Each incoming call distribution group and member extensions can be programmed as desired to handleincoming calls. Calls to the group can be monitored by an extension assigned as a supervisor.2.9.10 [3-5-1] Incoming Call Distribution Group—Group Settings→ Main→ Overflow Queuing Busy→ Overflow No Answer→ Miscellaneous*1 : → [622] Incoming Call Distribution Group Floating Extension Number*2 : → [623] Incoming Call Distribution Group Name*3 : → [624] Incoming Call Distribution Group Distribution Method*4 : → [632] Maximum Number of Agents*5 : → [628] Queuing Call Capacity*6 : → [629] Queuing Hurry-up Level*7 : → [626] Overflow Time*8 : → [625] Destination for Overflow Time Expiration/[627] Destination When All Busy*9 : The tenant number is required to determine the time mode (day/lunch/break/night) (→ 2.2.4 TimeService) and the music source (for Music on Hold) for each group.Programming Item Example for Incoming Call Distribution Group 1 withDiagramA through F in the table are described in the following diagram.GroupNo.123:3Max.QueuingCallCapacity*5Hurry-upLevel*638OverflowTime*76090TenantNo.*915Overflow Destination*8Day100200..................Night100200GroupName *2SalesEngineeringFloatingExtn. No . *1601602DistributionMethod*3RingUCDA B C D E F511Max. No. ofBusyExtensions*4
