Useful Information35TroubleshootingIf you still have difficulties after following the instructions in this section, disconnectthe base unit’s AC adaptor, then reconnect the base unit’s AC adaptor. Remove thebatteries from the handset, and then insert the batteries into the handset again.General useProgrammable settingsBattery rechargeProblem Cause/solutionThe unit does not work. L Make sure the batteries are installed correctly(page 10).L Fully charge the batteries (page 11).L Check the connections (page 9).L Unplug the base unit’s AC adaptor to reset theunit. Reconnect the adaptor and try again.L The handset has not been registered to thebase unit. Register the handset (page 38).I cannot hear a dial tone. L The base unit’s AC adaptor or telephone linecord is not connected. Check the connections.L If you are using a splitter to connect the unit,remove the splitter and connect the unit to thewall jack directly. If the unit operates properly,check the splitter.L Disconnect the base unit from the telephoneline and connect the line to a known workingtelephone. If the working telephone operatesproperly, contact our service personnel tohave the unit repaired. If the workingtelephone does not operate properly, contactyour service provider/telephone company.Problem Cause/solutionWhile programming, thehandset starts to ring.L A call is being received. Answer the call andstart again after hanging up.Problem Cause/solutionThe handset beeps and/or7 flashes.L Battery charge is low. Fully charge thebatteries (page 11).TG4311BX.book Page 35 Monday, November 10, 2008 9:32 AM