Useful Information28*1 KX-TGB212/KX-TGB213Caller IDI cannot make a call. L The handset is too far from the base unit. Movecloser and try again.L Another unit is in use. *1 Wait and try again later.L If you are using a BT double adaptor to connect theunit, remove the adaptor and connect the unit to thephone wall socket directly. If the unit operatesproperly, check or replace the adaptor.L The unit is not designed to be used with rotary/pulsedialling services.Problem Cause/solutionCaller information is not displayed. L You must subscribe to a Caller ID service. Contactyour service provider/telephone company for details.L If your unit is connected to any additional telephoneequipment, remove and plug the unit directly into thewall socket.L If you use a DSL/ADSL (JetStream) service, werecommend that you contact your DSL/ADSLservice provider to have a DSL/ADSL Splitterinstalled. We do not recommend the use of genericDSL/ADSL filters. Contact your DSL/ADSL serviceprovider for details.L Other telephone equipment such as a monitoredBurglar Alarm or the modem in the SKY Digitaldecoder may be interfering with this unit. Disconnectthe other equipment and try again.Caller information is slow to display. L Depending on your service provider/telephonecompany, the unit may display the caller’sinformation at the 2nd ring or later.L Move closer to the base unit.Time on the unit has shifted. L Incorrect time information from incoming Caller IDchanges the time. Set the time adjustment to“Manual” (off) (page 17).Problem Cause/solutionTGB21xNZ(en).book Page 28 Monday, March 24, 2014 2:21 PM