71TroubleshootingBefore you call for service, determine the symptoms and make a few simple checks as shown below.SymptomsPower does not turn ONThe power turns OFF(the Power LED blinks Orangeand the TEMP LED and LAMPLED lights up Red).Remote control does notfunctionImage shakesImage is not clearColor patches or no colorImage appears doubled ortripled.A black stripe appears for amoment when changingchannels using the VCR.Images disappear at the topand bottom of the screenDuring ZOOM or JUST modes,the image is cut off at the topand bottom.Channel number remainsdisplayed.The projection TV set makes acracking soundThe projection TV set makes ahigh whistling sound when thepower is ON.Some parts of the screen donot light up.Checks• Is the power plug plugged in?• If the power does not turn on using the remote, check if the projectionTV set is turned on.• Is the Power Indicator blink Orange?• Check whether or not the sir vents are clogged.• Is the set begin use in a location that is hot?Turn the set on using the power button on the remote control afterthe Power LED has lit up Red. (When the Power LED is blinkingOrange, the cooling fan is operating.)This indicates that the set is heated and has not cooled off enough.The lamp may be malfunctioning if the power does not turn on evenafter the above steps. Please consult your nearest dealer.• Are the batteries dead or inserted incorrectly?• Is the remote control sensor in direct light of florescent lamps or otherstrong sources of light?• Is the antenna or antenna cable old, broken or shorted?• Is the antenna cable connected properly?• When using a VCR and selecting channels on the TV, is the TV/VIDEOmode for the VCR set to TV?• Is the antenna facing the right direction?• Is the antenna receiving any signals reflected off of mountains orbuildings.• The image distorts when channels are changed.• When using 16:9 image software, there is no picture at the top andbottom of the screen (cinema vision size software, etc.).• Has the screen position been changed?If so, adjust screen positioning.• Press the INFO/RECALL button.During VIDEO input, channel number is displayed until an image isdisplayed.• If there are no problems with image or sound, it is the sound of thecabinet shrinking due to room temperature changes. This is not amalfunction.• This is the sound of the internal (DLP TM ) starting UP. This is not amalfunction.• DLP TM is manufactured using an extremely high level of precisiontechnology, however sometimes some parts of the screen may bemissing picture elements. This is not a sign of a malfunction.Page202020, 21––7––8, 9, 10–––––28, 2935–––