Panasonic TH-37PV500B Operating Instructions Manual

Also see for TH-37PV500B: Service hints Service manual

Contents

56TroubleshootingIf there is a problem with your TV please refer to the table below to determine the symptoms, then carry out the suggested check.If this does not solve the problem, please contact your local Panasonic dealer, quoting the model number and serial number (bothfound on the rear of the TV).Symptoms ChecksPicture SoundSnowy Picture Noisy Sound Aerial location, direction or connectionMultiple Images Normal Sound Aerial location, direction or connectionInterference Noisy SoundElectrical appliancesCars / MotorcyclesFluorescent lightsSwitch on P-NR in Picture menu to reduce picture noise.Normal Picture No SoundVolume levelSound mute switched on.No Picture No SoundTV set to AV mode.Not plugged into AC outlet.Not switched on.Picture / Sound controls set at minimum levels.Check if in Standby mode.No Colour Normal Sound Colour controls set at minimum levels.Poor orDistortedPictureWeak or NoSound Retune Channel (s).Normal PictureWeak orDistortedSoundSound reception may have deteriorated.Switch NICAM setting (Sound menu in Analogue only) to Off until receptionimproves.HDMIPoor Video.(Snow noise, no picture, picture runs, etc.)HDMI cable is not connected securely.Turn the power supply of the TV and connected equipment off then turn on.Check compatibility of input signal from the connected equipment.The connected equipment must be EIA/CEA-861/861B compliant.Poor Audio.Change the audio setting of the connected equipment to L.PCM.Check the setting of HDMI input in Sound menu.If the problem is due to the digital audio connection, change to the analogueaudio connection.The error message appears. Please consult an Authorized Service Center.The SD card cannot be used even when it is formatted. Please consult an Authorized Service Center.CAUTION:Symptoms CheckSome parts of the screendo not light up.The plasma TV panel is manufactured using an extremely high level of precision technology,however, sometimes some parts of the screen may be missing picture elements or have luminousspots. This is not a malfunction.After-images appearABCDEFABCDEFDo not allow a still picture to be displayed for an extended period, as this can cause a permanentafter-image to remain on the Plasma TV.Examples of still pictures include logos, video games, computer images, teletext and imagesdisplayed in 4:3 mode.With no signal present, and without any user operation, the Panasonic screensaver will appearautomatically after a few minutes to prevent image retention.During DVB teletext, radio service or menu display, the level of the contrast will decreaseautomatically after a few minutes to prevent image retention.Note:The permanent after-image on the Plasma TV resulting from fixed image use is not an operatingdefect and as such is not covered by the Warranty.This product is not designed to display fixed images for extended periods of time.Sleep FeatureIf the set is not switched off when the TV station stops transmitting, it will automatically go to standby mode after 30 minutes. Thisfunction will not operate when this TV is in AV mode.Notes:• External surfaces of the unit may become hot during operation. But this is completely normal.• See label on the base of this equipment for ratings and other information.