69Troubleshooting ChartBefore calling for service, determine the symptoms and follow suggested solutions.AUDIOVIDEOSolutionsSymptomsIntermittent Remote Control OperationSnowy VideoMultiple ImageInterferenceNormal VideoNo Video withSnowNo Video /No PIPNo ColorNormal VideoBlack Box onScreenNormal VideoNoisy AudioNoisy AudioNoisy AudioNo AudioNoisy AudioNo AudioNormal AudioWrong AudioNormal AudioNormal AudioAdjust Antenna Location and ConnectionAdjust Antenna Location and ConnectionCheck Antenna Lead-in WireMove Television away from Electrical Appliances,Lights, Vehicles and Medical EquipmentIncrease VolumeCheck MuteCheck Television SPEAKERS on/offChange ChannelSet TV or Cable Mode ProperlyCheck Antenna CablesCheck Power Cord is Plugged into Active OutletAdjust Brightness and Audio ControlsChange ChannelCheck Cable ConnectionsProgram the Remote Control AgainCheck Second Video Source OperationAdjust Color SettingsChange ChannelCheck Audio Is Set To Stereo or Mono, Not SAPChange CC (Closed Captioning) from Text ModeReplace Remote Control BatteriesSymptomsVIDEO AUDIO SolutionsSymptomsSome parts of the screen do notlight up.After-images appearWhirring sounds can be heardfrom the display unit.Plasma Display panelCheckThe plasma display panel is manufactured using an extremely high level of precisiontechnology, however, sometimes some parts of the screen may be missing pictureelements or have luminous spots. This is not a malfunction.Do not allow a still picture to be displayed for an extended period, as this can causea permanent after-image to remain on the Plasma TV.Examples of still pictures include logos, video games, computer images, teletextand images displayed in 4:3 mode.Note:The permanent after-image on the Plasma TV resulting from fixed image use is notan operating defect and as such is not covered by the Warranty.This product is not designed to display fixed images for extended periods of time.The display unit is fitted with a cooling fan to dissipate heat generated during normaluse. The whirring sound is caused by rotation of the fan and is not a malfunction.