Frequently Asked Questions95FAQsBefore requesting service or assistance, please follow these simple guides to resolve the problem.If the problem still persists, please contact your local Panasonic dealer for assistance.White spots or shadow images (noise)• Check the position, direction, and connection ofthe aerial.Neither image nor sound is produced• Is the TV in “AV mode”?• Is the mains lead plugged into the socket outlet?• Is the TV turned On?• Check the Picture Menu (p. 33 - 35) and volume.• Check all required cables and connections arefirmly in place.An error message appears• Follow the message’s instructions.• If the problem persists, contact your localPanasonic dealer.The LCD panel moves slightly when it ispushed with a finger Clattered sound might beheard• There are some looseness around the panel toprevent the damage to the panel.The panel might move slightly when it is pushedwith a finger, and clattered sound might beheard. This is not a malfunction.There may be red spots, blue spots, greenspots and black spots on the screen• An image on a LCD or Plasma TV screenis created by many small groups of dotsknown as pixels (which is similar to the imagein a newspaper). It also naturally followsthat higher panel resolutions contain morepixels. To create a colour image, each pixelconsists of three tiny coloured dots (known assub-pixels), one each of red, green and blue.Each one of these dots is precisely controlledby the electronics of the TV to produce thepicture.Whilst Panasonic maintains the higheststandards in manufacturing technologyand processes in the construction of thesepanels, there are a number of allowable pixel/sub-pixel failures that still allow the panel to bedefined as a good panel. It is not possible toguarantee absolutely no pixel loss.Problem ActionsScreenChaotic image, noisy • Change the setting of [P-NR] in the Picture Menu (to remove noise).(p. 33)• Check nearby electrical products (car, motorcycle, fluorescent lamp).No image can bedisplayed • Is [Colour] or [Contrast] in the Picture Menu set to the minimum?(p. 33)Blurry or distortedimage(no sound or lowvolume)• Reset channels (p. 43 - 44)Unusual image isdisplayed • Turn the TV Off with Mains power On / Off switch, then turn it Onagain.[Shop] appears onscreen at switch on• [Shop] was selected in [Auto Tuning] (p. 13)Reset settings in [Shipping Condition] (p. 50), then select [Home] in[Auto Tuning] (p. 13)Sound No sound is produced • Is “Sound Mute” active? (p. 12)• Is the volume set to the minimum?Sound level is low orsound is distorted • Sound signal reception may be deteriorated.• Set [MPX] in the Sound Menu to [Mono] (p. 36)