Panasonic Toughbook 53 Operating Instructions Manual

Also see for CF-53: Getting started guide Operating instructions Operating instructions Operating instructions Operating instructions

Contents

22Getting StartedUseful InformationTroubleshootingAppendixTroubleshooting (Basic)Follow the instructions below when a problem has occurred. There is also an advanced troubleshooting guide in the“Reference Manual”. For a software problem, refer to the software’s instruction manual. If the problem persists, contactPanasonic Technical Support (Î pages 32-36). You can also check the computer’s status in the PC Information Viewer(Î Reference Manual “Checking the Computer’s Usage Status”). Starting UpCannot start up.The power indicator or bat-tery indicator is not lit.z Connect the AC adaptor.z Insert a fully charged battery.z Remove the battery pack and the AC adaptor, then connect them again.z Even if the AC adaptor and battery pack are correctly connected, if the battery indi-cator is not lit, the AC adaptor protection function may be operating. Disconnect theAC cord, wait three minutes or more, and reconnect the AC cord.z If a device is connected to the USB port, disconnect the device, or set [USB Port] or[Legacy USB Support] to [Disabled] in the [Advanced] menu of the Setup Utility.z If a device is connected to the ExpressCard slot, disconnect the device, or set [Express-Card Slot] to [Disabled] in the [Advanced] menu of the Setup Utility.The power is turned on but“Warming up the system (upto 30 minutes)” appears.z The computer is warming up before start up. Wait for the computer to start up (takesup to 30 minutes). If, “Cannot warm up the system” is displayed, the computer failedto warm up and does not start. In this case, turn off the computer, leave it in an envi-ronment of 5 °C {41 °F} or higher temperature for about an hour, and then turn onthe power once more.Cannot turn on the computer.The computer does notresume from sleep.(The power indicator blinksquickly in green.)z Leave it in an environment of 5 °C {41 °F} or higher temperature for about an hour,then turn on the power once more.After adding or changing theRAM module, the power isturned on but nothing isdisplayed on the screen.z Turn off the computer and remove the RAM module, then confirm whether the RAMmodule has conformed to specification. When the RAM module has conformed tospecification, install it again.The computer does not entersleep mode while the screensaver is running (The screenstays black).z Press and hold the power switch for four seconds or longer to shut down the com-puter forcibly. (Data not saved will be lost.) Then disable the screen saver.It takes time for the powerindicator to light up.z If the power switch is pressed immediately after the battery pack has been mountedon the computer, and while the AC adaptor is not connected, it may take about fiveseconds before the power indicator lights up and the computer turns on. This isbecause the computer is checking the remaining battery charge; it is not a malfunc-tion.You have forgotten thepassword.z Supervisor Password or User Password: Contact Panasonic Technical Support(Î pages 32-36).z Administrator password:• If you have another account with Administrator authority, log-on with it, then deletethe password for the problem account.• If you have a password reset disk, click [Reset password] displayed after thepassword input error, then follow the on-screen instructions and set a new pass-word.If you cannot do either of the above, you will need to reinstall (Î page 20) andsetup Windows.“Remove disks or othermedia. Press any key torestart” or a similar mes-sage appears.z A floppy disk in the drive or USB memory is connected, and it does not contain systemstartup information. Remove the floppy disk and USB memory, then press any key.z If a device is connected to the USB port, disconnect the device, or set [USB Port] or[Legacy USB Support] to [Disabled] in the [Advanced] menu of the Setup Utility.z If a device is connected to the ExpressCard slot, disconnect the device, or set [Express-Card Slot] to [Disabled] in the [Advanced] menu of the Setup Utility.z If the problem persists after removing the disk, it may be a hard disk failure. ContactPanasonic Technical Support (Î pages 32-36).