Panasonic Toughbook CF-19KDRAG6B Reference Manual

Also see for CF-19 series: Supplementary instructions Operating instructions Operating instructions Supplementary guide Operating instructions

120Troubleshooting (Advanced)Removing data from the reader. z When enrollment to the device is used, passport data is stored to the device. Toremove it, go to the [Delete user data] passport wizard and delete existingpassports.“Lift Finger” is displayed during opera-tion.z You can temporarily disable the fingerprint sensor with the following procedure.A Click on the notification area and then right-click the “Fingerprintsoftware” icon .B Select [Don’t Use Sensor].z The icon turns gray.z To enable the fingerprint sensor, proceed as follows.A Click on the notification area and then right-click the “Fingerprintsoftware” icon .B Select [Use Sensor]. Fast User Switching FunctionSome applications do not work prop-erly.z When switching to a different user with the Fast User Switching function, thefollowing problems may occur.• Some applications may not work properly.• Key combination with Fn may not work.• The display settings may not be possible.• A serial mouse may not work.• Personal Secure Drive function Security Platform (TPM) may not work.• Wireless LAN cannot be used.In these cases, log off all users without using Fast User Switching function andperform the operation once more. If the problem persists, restart the computer. OthersNo response. z Press Ctrl+Shift+Esc to open Task Manager and close the softwareapplication.z An input screen (e.g., password input screen at startup) may be hidden behindanother window. Use Alt+Tab to check.z Shut down by sliding and holding the power switch for four seconds or longer,and turn on the computer and open the application again. If Windows runs cor-rectly, but the application software does not start, click (Start) - [ControlPanel] - [Uninstall a program] and remove the failing application software, thenreinstall the application software. Fingerprint Reader (only for model with Fingerprint Reader)

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