Panasonic Toughbook CF-H1ADBBZCM Operating Instructions Manual

Also see for CF-H1 Series: Supplementary instructions Operating instructions Reference manual Operating instructions Reference manual

Contents

23 TroubleshootingTroubleshooting (Basic)Follow the instructions below when a problem has occurred. There is also an advanced troubleshooting guide in the“Reference Manual”. For a software problem, refer to the software’s instruction manual. If the problem persists, contactPanasonic Technical Support. You can also check the computer’s status in the PC Information Viewer(Î Reference Manual “Checking the Computer’s Usage Status”).z When operating the computer with the keyboard, you need to set the computer to the Cradle and connect theexternal keyboard and AC adaptor to the Cradle. Starting UpCannot start up.The power indicator orbattery indicator is not lit.z Connect the AC adaptor.z Insert a fully charged battery.z Remove the battery pack and the AC adaptor, then connect them again.z If a device is connected to the USB port, disconnect the device, or set [Legacy USBSupport] to [Disabled] in the [Advanced] menu of the Setup Utility. (Î ReferenceManual “Setup Utility”)Cannot turn on thecomputer.The computer does notresume from sleep( ) /standby( ).(The power indicator blinksquickly in green.)z Leave it in an environment of 5 °C to 35 °C for about an hour, then turn on the poweragain.You have forgotten thepassword.z Supervisor Password or User Password: Contact Panasonic Technical Support.z Administrator password:y If you have a password reset disk, you can reset the administrator password. Set thedisk and enter any wrong password, then follow the on-screen instructions and set anew password.y If you do not have a password reset disk, reinstall (Î page 21) and set up Windows,and then set a new password.“Remove disks or othermedia. Press any key torestart” or a similar messageappears.z If a device is connected to the USB port, disconnect the device, or set [Legacy USBSupport] to [Disabled] in the [Advanced] menu of the Setup Utility. (Î ReferenceManual “Setup Utility”)z If the problem persists after having tried the above solutions, it may be a hard diskfailure. Contact Panasonic Technical Support.Windows startup andoperation is slow. z Press F9 in the Setup Utility (Î Reference Manual “Setup Utility”) to return theSetup Utility settings (excluding the passwords) to the default values. Start the SetupUtility and make the settings again. (Note that the processing speed depends on theapplication software, so this procedure may not make Windows faster.)z If you installed a resident software after purchase, turn off the residence.z Disable the pop-up menu and Input Panel Tab.A Open the Input Panel, and click [Tools] - [Options] - [Opening].B Remove the check mark of [Show the Input Panel tab] and click [OK].z Disable Indexing Service in the following menu.Click [start] - [Search] - [Change preferences] - [With Indexing Service (for faster localservice)].The date and time areincorrect.z Make the correct settings.Click (Start) - [Control Panel] - [Clock, Language, and Region] - [Date and Time].Click [start] - [Control Panel] - [Date, Time, Language, and Regional Options] - [Dateand Time].z If the problem persists, the internal clock battery may need to be replaced. ContactPanasonic Technical Support.z When the computer is connected to LAN, check the date and time of the server.z The 2100 A.D. or later year will not be correctly recognized on this computer.