Panasonic Toughbook CF-H1ADBBZCM Operating Instructions Manual

Also see for CF-H1 Series: Supplementary instructions Operating instructions Reference manual Operating instructions Reference manual

Contents

20TroubleshootingTroubleshooting (Basic)Follow.the.instructions.below.when.a.problem.has.occurred..There.is.also.an.advanced.troubleshooting.guide.in.the.“Reference.Manual”..For.a.software.problem,.refer.to.the.software’s.instruction.manual..If.the.problem.persists,.contact.Panasonic.Technical.Support..You.can.also.check.the.computer’s.status.in.the.PC.Information.Viewer..(è. .Reference Manual “Checking.the.Computer’s.Usage.Status”).l. When.operating.the.computer.with.the.keyboard,.you.need.to.set.the.computer.to.the.Cradle.and.connect.the.external.keyboard.and.AC.adaptor.to.the.Cradle.n Starting UpCannot.start.up.The.power.indicator.or.battery.indicator.is.not.lit.l. Connect.the.AC.adaptor.l. Insert.a.fully.charged.battery.l. Remove.the.battery.pack.and.the.AC.adaptor,.then.connect.them.again..l. If.a.device.is.connected.to.the.USB.port,.disconnect.the.device,.or.set.[Legacy.USB.Support].to.[Disabled].in.the.[Advanced].menu.of.the.Setup.Utility..(è. .ReferenceManual “Setup.Utility”)Cannot.turn.on.the.computer.The.computer.does.not.resume.from.sleep..( )./standby.( ).(The.power.indicator.blinks.quickly.in.green.)l. Leave.it.in.an.environment.of.5.°C.{41.°F}.to.35.°C.{95.°F}.for.about.an.hour,.then.turn.on.the.power.again.You.have.forgotten.the.password.l. Supervisor.Password.or.User.Password:.Contact.Panasonic.Technical.Support.l. Administrator.password:.. If.you.have.a.password.reset.disk,.you.can.reset.the.administrator.password..Set.the.disk.and.enter.any.wrong.password,.then.follow.the.on-screen.instructions.and.set.a.new.password.. If.you.do.not.have.a.password.reset.disk,.reinstall.(è.page.18).and.set.up.Windows,.and.then.set.a.new.password.“Remove.disks.or.other.media..Press.any.key.to.restart”.or.a.similar.message.appears.l. If.a.device.is.connected.to.the.USB.port,.disconnect.the.device,.or.set.[Legacy.USB.Support].to.[Disabled].in.the.[Advanced].menu.of.the.Setup.Utility..(è. .ReferenceManual “Setup.Utility”)l. If.the.problem.persists.after.having.tried.the.above.solutions,.it.may.be.a.hard.disk.failure..Contact.Panasonic.Technical.Support.Windows.startup.and.operation.is.slow. l. Press F9.in.the.Setup.Utility.(è. .Reference Manual “Setup.Utility”).to.return.the.Setup.Utility.settings.(excluding.the.passwords).to.the.default.values..Start.the.Setup.Utility.and.make.the.settings.again..(Note.that.the.processing.speed.depends.on.the.application.software,.so.this.procedure.may.not.make.Windows.faster.)l. If.you.installed.a.resident.software.after.purchase,.turn.off.the.residence..l. Disable.the.pop-up.menu.and.Input.Panel.Tab.A. Open.the.Input.Panel,.and.click.[Tools].-.[Options].-.[Opening].B. Remove.the.check.mark.of.[Show.the.Input.Panel.tab].and.click.[OK]..l. Disable.Indexing.Service.in.the.following.menu..Click.[start].-.[Search].-.[Change.preferences].-.[With.Indexing.Service.(for.faster.local.service)].The.date.and.time.are.incorrect.l. Make.the.correct.settings....Click (Start).-.[Control.Panel].-.[Clock,.Language,.and.Region].-.[Date.and.Time]....Click.[start].-.[Control.Panel].-.[Date,.Time,.Language,.and.Regional.Options].-.[Date.and.Time].l. If.the.problem.persists,.the.internal.clock.battery.may.need.to.be.replaced..Contact.Panasonic.Technical.Support.l. When.the.computer.is.connected.to.LAN,.check.the.date.and.time.of.the.server.l. The.2100.A.D..or.later.year.will.not.be.correctly.recognized.on.this.computer.