Panasonic Toughbook CF-T5MWETABM Operating Instructions Manual

Also see for CF-T5 Series: Operating instructions Supplementary guide Reference manual Operating instructions Supplementary instructions

Contents

28Getting StartedUseful InformationTroubleshootingAppendixTroubleshooting (Basic)/Error Code/MessageFollow the instructions below when a problem has occurred. There is also an advanced troubleshooting guide in the“Reference Manual”. For a software problem, refer to the software’s instruction manual. If the problem persists, contactyour technical support office. You can also check the computer’s status in the PC Information Viewer (Î ReferenceManual “Check the Computer’s Usage Status”).Troubleshooting (Basic) Starting Up and Sleep and Hibernation ModeThe computer does notpower on/The power indicator or bat-tery indicator is not lit.z Connect the AC adaptor.z Insert a fully charged battery.z Remove the battery pack and the AC adaptor, then connect them again.z If an additional RAM module has been inserted, remove the RAM module and check tosee if the RAM module is the recommended one. (Î page 23)z When the CPU temperature is high, the computer may not start up to prevent overheating ofthe CPU. Wait until the computer cools down, and then turn the power on again. If the com-puter does not power on even after cooling down, contact your technical support office.Windows does not start up. z When Windows does not start when resuming from hibernation, set the Product Recov-ery DVD-ROM and display [System Recovery Options] (Î page 25), and run [StartupRepair]. If the problem persists, perform reinstallation with the Product Recovery DVD-ROM.z Remove all peripheral devices.• If a device is connected to the USB port, disconnect the device or set [Legacy USBSupport] to [Disable] in the [Advanced] menu of the Setup Utility.z If an additional RAM module has been inserted, remove the RAM module and check tosee if the RAM module is the recommended one. (Î page 23)z If the power indicator is lit, slide the power switch for four seconds or longer to turn off,then turn on again.z Using the following procedure, start up in Safe Mode, and check the error details.A Turn on the computer, and when the [Panasonic] boot screen disappears (after enter-ing the password*1 if one is set) hold down F8.B Release your finger when [Advanced Boot Options] is displayed, and with Ï or Ð,select [Safe Mode], then press Enter.Follow the on-screen instructions.*1 Supervisor Password or User Password set with the Setup Utilityz Press F9 in the Setup Utility (Î page 31 “To start the Setup Utility”) to return the SetupUtility settings (excluding the passwords) to the default values. Start the Setup Utility andmake the settings again.There is a beep sound, andeither “Extended RAM Mod-ule Failed” or “StandardRAM Failed” appears.z If “Extended RAM Module Failed” appears, the RAM module is not correctly inserted.Turn off the computer, check that the RAM module is a recommended module, theninsert it correctly.z If “Standard RAM Failed” appears, contact your technical support office.Cannot boot from optionalCD/DVD drive.z Make sure that the bootable CD/DVD is set properly.z Start the Setup Utility, and confirm the following settings.• [USB Port] and [Legacy USB Support] are set to [Enable] in the [Advanced] menu.• [USB CDD] is the first device shown in [Boot priority order] in the [Boot] menu.You have forgotten thepassword.z Supervisor Password or User Password: Contact your technical support office .z Administrator password:• If you have another account with Administrator authority, log-on with it, then delete thepassword for the problem account.• If you have a password reset disk, click [Reset password] displayed after the passwordinput error, then follow the on-screen instructions to set a new password.If you cannot do either of the above, you will need to reinstall (Î page 27) and setupWindows.“Remove disks or othermedia. Press any key torestart” or a similar mes-sage appears.z A floppy disk is in the floppy disk drive and it does not contain system startup informa-tion. Remove the floppy disk and press any key.z This message may appear with some devices connected to the USB port. Remove thedevice or set [Legacy USB Support] to [Disable] in the [Advanced] menu of the Setup Utility.z If the problem persists after removing the disk, it may be a hard disk failure. Perform the rein-stallation and return the hard disk to its condition at the time of purchase. (Î page 27 ) If theproblem persists even after the reinstallation, contact your technical support office .[Executing Battery Recali-bration] screen appears.z The Battery Recalibration was canceled before Windows was shut down last time. Tostart up Windows, turn off the computer by the power switch, and then turn on.