FAQs, etc.• Frequently Asked Questions• Technical Information47FAQsBefore requesting service or assistance, please follow these simple guides to resolve the problem.If the problem still persists, please contact your local Panasonic dealer for assistance.White spots or shadowimages (noise)• Check the position, direction, andconnection of the aerial.Neither image norsound is produced• Is the TV in “AV mode”?• Is the mains lead plugged into the socketoutlet?• Is the TV turned On?• Check Picture Menu (p. 24) and volume.An error messageappears• Follow the message’s instructions.• If the problem persists, contact theauthorized Service Centre.“VIERA Link” functiondoes not work and anerror message appears• Confirm the connection.• Turn the connected equipment on andthen switch the TV on. (p. 38)Contrast is reduced• Contrast is lowered in the following conditions without anyuser operation for a few minutes:● no signal in DVB or AV mode● selected invalid programme● selected radio service● displayed menu● Thumbnail or still picture in SD Card modePixel Statement• An image on a LCD or Plasma TV screen is created bymany small groups of dots known as pixels (which is similarto the image in a newspaper). It also naturally follows thathigher panel resolutions contain more pixels. To create acolour image, each pixel consists of three tiny coloureddots (known as sub-pixels), one each of red, green andblue. Each one of these dots is precisely controlled by theelectronics of the TV to produce the picture.Whilst Panasonic maintains the highest standards inmanufacturing technology and processes in the constructionof these panels, there are a number of allowable pixel/sub-pixel failures that still allow the panel to be defined as a goodpanel. It is not possible to guarantee absolutely no pixel loss.Problem ActionsScreenNo sound is produced • Is “Sound mute” active? (p. 11)• Is the volume set to the minimum?Sound level is lowor sound is distorted • Sound signal reception may be deteriorated.• Set “MPX” (p. 24) in the Sound Menu to “Mono”.Chaotic image, noisy • Set “P-NR” in the Picture Menu (to remove noise). (p. 24)• Check nearby electrical products (car, motorcycle, fluorescentlamp).No image can be displayed • Is “Colour” or “Contrast” in the Picture Menu set to the minimum?(p. 24)Blurry or distorted image(no sound or low volume) • Reset programme. (p. 31)Unusual image is displayed • Turn off the TV with Mains power On / Off switch, then turn it onagain.Sound“Shop” appears on screen atswitch on • “Shop” was selected in “Auto Tuning” (p. 12).Reset settings in “Shipping Condition” (p. 32), then select “Home”in “Auto Tuning” (p. 12).