30Symptom Cause/solution ReferencepagesThe power cable insu-lation is damaged.• The power cable and connectors are worn out.This may result in electric shock or a fire.Unplug the power cable from the power source imme-diately, and refer to qualified service personnel. −The power cable,plug and connectorsget hot during use.The power cable getshot when bent orstretched.It is hard to seeimages with the cam-era when there areraindrops on the frontpanel.• The effectiveness of the rain wash coating may havebeen reduced. Refer to “Cleaning of the front panel” in“Precautions for use” and clean the front panel. If thesituation does not improve contact your dealer.12The image refreshinterval on the webbrowser is longer orthe image is dis-played intermittently.• When the camera is set to high frame rate and highimage quality, and the hardware decode functions ofthe PC are to be used, the updating of the screen getsdelayed due to the specifications of the CPU or mem-ory of the PC.These cases may be improved by using a PC with thefollowing specifications.CPU: Intel ® CoreTM i7-6700 or faster recommendedMemory: 4 GB (2 GB x 2, dual channel) or more rec-ommended【Example of using the camera in case that the imagerefresh interval is longer or intermittent】• Image capture size: 1920×1080, Frame rate: 60 fps,Bit rate: 4096 kbps• Image capture size: 1280×720, Frame rate: 60 fps,Bit rate: 3072 kbps• Image capture size: 1280×720, Frame rate: 30 fps,Bit rate: 2048 kbps(When referring to multiple browsers 4 images ormore)6Normal PAN and TILToperations are notmade even when thepower supply to thecamera has beenturned on.A sound comes fromthe camera.• Have you not turned on the camera with the fixingtapes still adhered on the camera?Immediately turn off the power supply of the camera,remove the fixing tape adhered to the horizontal andvertical rotation portions of the camera, and then turnon the power again.A sound coming from the camera does not mean it hasdeveloped a problem. If the fixing tape is removed andthe power supply is turned on again, the camerareturns to normal operation.InstallationGuide