23TROUBLESHOOTINGISSUE CAUSE RESOLUTIONOPERATIONProblem starting the fire andkeeping it burningLow flue draught Speak to your installerWood with moisture content over 20% Ensure use of dry seasoned woodwith less than 20% moisture contentUnable to control fire High flue draught Speak to your installerShort burn time Wood with moisture content over 20%.Insufficient amount of fuel – refer to page 15(Notes on Woodburning)Ensure use of dry seasoned woodwith less than 20% moisture contentOver firing High flue draught Speak to your installerAir controls left fully open Close air control to reduce outputLow heat output Low flue draught Speak to your installer with advice ona suitable flue system.Wet wood (over 20% moisture content) Ensure use of dry seasoned woodwith less than 20% moisture contentExcessive fuel consumption High flue draught Speak to your installerOver dry wood Do not use constructional timber ofpallet woodSMOKE PROBLEMSSmoke and small flames Wood with moisture content over 20% Ensure use of dry seasoned woodwith less than 20% moisture contentExcessive smoke into roomwhen appliance door is openedLow flue draught Speak to your installerIncorrect additional ventilation air in to thebuildingSpeak to your installerContinuous smoke spillage intothe room when stove is in useBlocked flue Open all doors and windows toventilate the room. Allow the fire togo out. Check flue for blockage. Donot re-use until the problem has beenidentified. If in doubt speak to yourinstaller.ADVERSE WEATHERWindy days causing spillage intothe roomDown draught in flue caused by airturbulence due to nearby buildings or trees.Weather conditions combined withthe flue terminal position can have aneffect on the stoves performance.Speak to your installer.Calm days causing spillage intothe roomOver size flue giving poor flue draught Weather conditions combined withthe flue terminal position can have aneffect on the stoves performance.Speak to your installer.Damp/Rainy days lighting andburning problemsFlue temperature low or rain water insideflue.Use good quality wood to start andmaintain the fire, speak to yourinstaller to fit a rain cowl.Wind noise High flue draught Speak to your installer.