Patton electronics 2977 Family User Manual

Contents

8 • Contacting Patton for assistance Model 2977 DialFire RAS User Guide60 IntroductionIntroductionThis chapter contains the following information:• “Contact information”—describes how to contact PATTON technical support for assistance.• “Warranty Service and Returned Merchandise Authorizations (RMAs)”—contains information about theRAS warranty and obtaining a return merchandise authorization (RMA).Contact informationPatton Electronics offers a wide array of free technical services. If you have questions about any of our otherproducts we recommend you begin your search for answers by using our technical knowledge base. Here, wehave gathered together many of the more commonly asked questions and compiled them into a searchabledatabase to help you quickly solve your problems.• Online support—available at www.patton.com.• E-mail support—e-mail sent to support@patton.com will be answered within 1 business day• Telephone support—standard telephone support is available 5 days a week, from 8:00am to 5:00pm ESTby calling +1 (301) 975-1007Warranty Service and Returned Merchandise Authorizations (RMAs)Patton Electronics is an ISO-9001 certified manufacturer and our products are carefully tested before ship-ment. All of our products are backed by a comprehensive warranty program.Note If you purchased your equipment from a Patton Electronics reseller,ask your reseller how you should proceed with warranty service. It isoften more convenient for you to work with your local reseller toobtain a replacement. Patton services our products no matter howyou acquired them.Warranty coverageOur products are under warranty to be free from defects, and we will, at our option, repair or replace the prod-uct should it fail within one year from the first date of shipment. Our warranty is limited to defects in work-manship or materials, and does not cover customer damage, lightning or power surge damage, abuse, orunauthorized modification.Out-of-warranty servicePatton services what we sell, no matter how you acquired it, including malfunctioning products that are nolonger under warranty. Our products have a flat fee for repairs. Units damaged by lightning or other catastro-phes may require replacement.Returns for creditCustomer satisfaction is important to us, therefore any product may be returned with authorization within 30days from the shipment date for a full credit of the purchase price. If you have ordered the wrong equipment oryou are dissatisfied in any way, please contact us to request an RMA number to accept your return. Patton isnot responsible for equipment returned without a Return Authorization.