Patton electronics SmartNode 4830 Series Getting Started Manual

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Patton electronics SmartNode 4830 Series Getting Started Manual Manual pdf 58 page image

Warranty Service and Returned Merchandise Authorizations (RMAs) 58SmartNode 4830 Getting Started Guide 6 • Contacting Patton for assistancemanship or materials, and does not cover customer damage, lightning or power surge damage, abuse, orunauthorized modification.Out-of-warranty servicePatton services what we sell, no matter how you acquired it, including malfunctioning products that are nolonger under warranty. Our products have a flat fee for repairs. Units damaged by lightning or other catastro-phes may require replacement.Returns for creditCustomer satisfaction is important to us, therefore any product may be returned with authorization within 30days from the shipment date for a full credit of the purchase price. If you have ordered the wrong equipment oryou are dissatisfied in any way, please contact us to request an RMA number to accept your return. Patton isnot responsible for equipment returned without a Return Authorization.Return for credit policy• Less than 30 days: No Charge. Your credit will be issued upon receipt and inspection of the equipment.• 30 to 60 days: We will add a 20% restocking charge (crediting your account with 80% of the purchase price).• Over 60 days: Products will be accepted for repairs only.RMA numbersRMA numbers are required for all product returns. You can obtain an RMA by doing one of the following:• Completing a request on the RMA Request page in the Support section at www.patton.com• By calling +1 (301) 975-1007 and speaking to a Technical Support Engineer• By sending an e-mail to returns@patton.comAll returned units must have the RMA number clearly visible on the outside of the shipping container. Please usethe original packing material that the device came in or pack the unit securely to avoid damage during shipping.Shipping instructionsThe RMA number should be clearly visible on the address label. Our shipping address is as follows:Patton Electronics CompanyRMA#: xxxx7622 Rickenbacker Dr.Gaithersburg, MD 20879-4773 USAPatton will ship the equipment back to you in the same manner you ship it to us. Patton will pay the returnshipping costs.