Philips 5766 Series Quick Start Manual

Also see for Essence 5000 Series: Quick start guide User manual Manual User manual Quick start guide

Category Problem TipGoogle Duo USB camera does notwork• Check if USB camera supports Android 9.0 orlater. (May be listed on USB camera packaging ormanufacturer's website)• Check if USB camera is connected to the TV.• Turn off the TV and disconnect/reconnect USBcamera. Turn the TV back on and reopen the Duoapp.• If issues remain, please visit the Duo support pageand check the Troubleshoot section.(https://support.google.com/duo)Other party cannothear anything(My microphone doesnot work)• Check if USB camera has a built-in mic andsupports Android 9.0 or later. (May be listed onUSB camera packaging or manufacturer's website)• Check if your microphone is muted. (Please unmuteif so)• Check if USB camera is connected to the TV.• Turn off the TV and disconnect/reconnect USBcamera. Turn the TV back on and reopen the Duoapp.• If issues remain, please visit the Duo support pageand check the Troubleshoot section.(https://support.google.com/duo)I cannot hear otherparty(Speaker does notwork)• Check if the volume of the TV is muted or very low.(Please unmute or turn the volume up if so)• Check if USB camera is connected to the TV.• Turn off the TV and disconnect/reconnect USBcamera. Turn the TV back on and reopen the Duoapp.• If issues remain, please visit the Duo support pageand check the Troubleshoot section.(https://support.google.com/duo)Where can I findGoogle Duo app?• Open the Google Play store and search “GoogleDuo”. From here, you can download or open theapp. Once downloaded, you will be able to find itin the Apps tab in the home screen.Picture Power is on but screenimage is off.• Check if the connection for your source device isproperly secured.• Check if the correct input is selected by pressing(INPUT).• Verify that your HDMI mode, for the input selectedmatches the resolution output of your sourcedevice.Change source input until you have picture andsound.Picture onHDMI InputTelevision has soundwith no picture orabnormal picture.• HDMI EDID Version setting is set to a different modethan your source device. To change it, refer to thestep “7 Connecting your devices” in the previouspage and see “Changing input to devices that areconnected to the TV”.• Change the resolution output of your sourcedevice.

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