19ENProblem Possible cause SolutionThe appli-ance doesnot heat up.The appliance is notplugged in properly ornot switched on.Check if the mains plug isinserted properly and itswall socket is working.Check if the appliance isswitched on.Theappliancedoes notproduce anysteam.The appliance is notplugged in properly ornot switched on.Check if the mains plug isinserted properly and itswall socket is working.Check if the appliance isswitched on.The appliance has notheated up sufficiently.Let the appliance heat up≈30 seconds (‘steam-ready” light will be on).When the appliance isready for use, the lightturns off.You have not pressedthe steam trigger fully.Press the steam triggerfully for a few seconds.The water level in thewater tank is too lowor it has all been usedup.Unplug the appliance andrefill the water tank.Steam plate is placedin a horizontalposition.Use the appliancevertically, wait for a fewseconds for the steam tobe released.