Philips Senseo HD7811 Manual

Also see for HD7811/15: Owner's manual

Contents

AssistanceFor assistance call toll free: 1-866-4SENSEO (1-866-473-6736) or visitour website: www.senseo.com.Authorized Norelco Service Location information is available 24 hoursa day, 7 days a week.15Troubleshooting guideIf you experience a problem with your Philips Senseo coffee machine,you may find the solution in the table below. If the table does notprovide the solution to your problem or if you have a question, see thechapter 'Assistance'.SolutionYou need to flush the coffee machine. See 'Preparing the machine foruse'.You are using the Senseo coffee machine at an altitude higher than2200 m/6800 ft. above sea level.This has caused the water in themachine to start boiling before it has reached the requiredtemperature, which prevents the machine from functioning properly.Switch the machine off and do not use it at altitudes higher than 2200m/6800 ft. above sea level.The coffee machine must be flushed with water before using it for thefirst time, so that the boiler will be completely filled with water. Flushthe coffee machine (see 'Preparing the machine for use') before youstart brewing coffee.Make sure that the water reservoir has been properly placed;Make sure that there is enough water in the water reservoir (waterlevel above the ° MIN level if you want to brew one 4.0 oz. cup andabove °° if you want to brew one 8.0 oz. mug or two 4.0 oz. cups);Make sure that the ambient temperature is not lower than 10cC/50cF.If it is lower, the appliance will not function properly.Make sure that the lid is properly closed (the lever must be properlylocked);Make sure that the water reservoir has not been filled beyond theMAX level;Make sure that the hole in the center of the coffee pod holder is notclogged. If it is, unclog the hole by holding the coffee pod holder undera running tap. If necessary, you can use a soft brush, pin or a toothpickto unclog the hole;Make sure the coffee pod(s) has/have been put properly in the centerof the coffee pod holder with the flat Senseo side up;Make sure the sealing ring has not gotten stuck under the edge of themetal distribution disk (see drawing at the beginning of theseinstructions for use);Make sure that the drip tray does not overflow. It is unlikely that it willoverflow, but it is easier to empty when half full than full.ProblemThe indicator light continues to blink slowlyThe Senseo coffee machine does notproduce coffee when used for the first timeThe indicator light continues to blink rapidlyWater leaks from the coffee machine