• 14 •Problem Possible Causes SolutionThe machine does not switch on. The machine is not connected to the electricnetwork. Connect the machine to the electric network.The pump is very noisy. No water in the tank. Fill the water tank and prime the circuit again (section 4.5).Coffee is not spilling out afterturning the selection knob (17)to the " " position.Filter holder is clogged.Turn the selection knob (17) back to the " " position.Turn the machine off and let it cool down (approx. 1hour). Then remove and wash the filter holder thor-oughly. If the problem persists, contact the servicecentre.Coffee is too cold.The "machine ready" light (20) was off whileswitching the selection knob (17) to the "" position.Wait until the light (20) turns on.The filter holder is not inserted for preheat-ing (chapter 5). Preheat the filter holder.The cups are cold. Preheat the cups with hot water.The milk does not froth.It is not possible to prepare a cap-puccino.The milk is not suitable: powdered milk, low-fat milk. Use whole milk.Dirty Pannarello. Clean the Pannarello as described in chap.10.There is no more steam in the boiler. Prime the circuit (section 4.5) and repeat the steps de-scribed in chapter 8.Coffee is brewed too fast, cremadoes not form.There is too little coffee in the filter holder. Add coffee (chapter 5).The grind is too coarse. Use a different blend (chapter 6).Coffee is old or not suitable. Use a different blend (chapter 6).The pod is old or not suitable. Change the pod.Missing component in the filter holder. Make sure that all the components are present andproperly installed.Coffee does not come out or dripsonly.No water. Fill the water tank and prime the circuit again (section 4.5).The grind is too fine. Use a different blend (chapter 6).Coffee tamped in the filter holder. Shake the ground coffee.There is too much coffee in the filter holder. Reduce the quantity of coffee in the filter holder.Knob (3) is open. Close the knob (3).The machine has limescale build-up. Descale the machine (chapter 10).The filter in the filter holder is clogged. Clean the filter (chapter 9).Not suitable pod. Change type of pod.Coffee flows out of the edges.The filter holder is not correctly inserted inthe brew unit. Insert the filter holder correctly (chapter 5).The upper rim of the filter holder is dirty. Clean the rim of the filter holder.Pod inserted incorrectly. Insert the pod correctly. Make sure it does not come outof the filter holder.There is too much coffee in the filter holder. Reduce the quantity of coffee using the measuringscoop.Please contact an authorised service centre for any problems not covered in the above table or when the suggestedsolutions do not solve the problem.13 TROUBLESHOOTING