4Operation and Maintenance ManualQTS Series Twin Screw Positive Displacement PumpQTS-M04General InformationEvery QTS pump is completely assembled, lubricated, synchronized, factory tested and readyfor use. Standard maintenance practices are described in this manual. For more information,please see the Maintenance section. Following these guidelines will grant a long pump servicelife under a proper use and installed in a properly designed system.If necessary to return the equipment under warranty, or for some other reason, contact Q-Pumpsto receive a Return Material Authorization (RMA).Damage or loss during shipmentIf you receive the equipment in poor condition or it is lost during transport, file a claim withthe carrier immediately. The transport service provider is responsible for collecting the goods,Q-Pumps ensure they received it in perfect conditions.Receiving the pumpThe pump inlet and outlet ports are covered prior to shipment to ensure that no foreign materialsenter inside the pump during shipping. If the protective covers are missing at delivery, remove thepump cover and inspect the interior to ensure that it is free of contaminants before energizingthe pump. Please keep nearby the pump serial number; this will help to order replacement partsand / or make warranty claims. For more information related to shipping damage and warrantyclaims please review the General Information or Warranty section in this manual.ABOUT THIS MANUAL