87Q-See is proud to back all of our products with a conditional service warranty covering allhardware for 12 months from the date of purchase. Additionally, our products also come witha free exchange policy that covers all manufacturing defects for one month from the date ofpurchase. Free firmware (software) upgrades for your DVR are made available through ourSupport website as development continues.Liability Exclusions:Any product malfunction or abnormalities in operation or damage caused by the followingreasons are not within the free service scope of our company:1. Equipment damage caused by improper operation.2. Improper equipment operation environment and conditions (e.g., improper power,extreme environmental temperatures, humidity, lightning and sudden surges ofelectricity).3. Damage caused by acts of nature (e.g., earthquake, fire, etc).4. Equipment damage caused by the maintenance of personnel not authorized by Q-See.5. Product sold over 12 months ago.In order to fulfill the terms of your warranty, you must complete the registration process afterpurchasing our product. To do this, simply fill out the User’s Information Card on our websiteat www.Q-See.comQ-SEE PRODUCT WARRANTY