H ARDWARE F AILURE TROUBLESHOOTING M ATRIX T ROUBLESHOOTING6-5Hardware Failure Troubleshooting MatrixTable 4: Hardware Failure Troubleshooting MatrixFAILURE SYMPTOM E RROR CODE S UGGESTIONS R EMARKMotherboardNo boot up N/A1. Verify Rack power2. Plug the debug card tocheck if system can bootinto PXE server or you cansee the server boots up3. If the MB still "No bootup" REPLACE MBReboot N/A1. Plug the debug card tocheck if the system canboot into the PXE server.2. Check the ME sel eventlog.3. Failure is not confirmed,retest if there is no abnor-mal event log; NTF1. Boot into QCI_PXEimage.2. Type "dcmitool selelist"3. Type "dcmitool -vsel elist" command ifthere is ECC error logEhternet port N/A1. Verify LEDs of Ethernetport when a LAN cable isplugged in, is the LED ONor OFF?2. Plug the debug card tocheck if system can bootinto the PXE server.3. Use command line toping to other server, if itstill fails then Ethernet portof motherboard is badREPLACE MBNo power N/A 1.Verify Rack, If Rack is ok.REPLACE MB10G NIC card N/A1. Plug the debug card tocheck if system can bootinto PXE server.2. Check the ME sel eventlog.3. If there is no abnormalerror log, change to PXEboot server via 10G NICcard.4. If system can boot intoPXE server via 10G NIC cardsuccessfully, it’s NTF1. Boot into QCI_PXEimage.2. Type "dcmitool selelist" command first3. Type "dcmitool -vsel elist" command ifthere is ECC error logbus bar No power N/A If motherboard have nopower, REPLUG MB tray.
