February 25, 2016 7063-512F 21VOYAGEURWith proper installation, operation, and maintenance your wood stove will provide years of trouble-free service. If you doexperience a problem, this troubleshooting guide will assist you or a qualified service person in the diagnosis of a problemand the corrective action to be taken.Start Fire Problems Possible Cause SolutionCan not get fire startedExcessive smoke or spillageBurns too slowlyNot enough heat outputNot enough kindling/paper or nokindling/paperUse dry kindling, more paper. Arrange kindling &wood for air movement.Not enough air for fire to igniteCheck for restricted termination capCheck for blockage of outside air kit (if installed).Check for flue blockage.Pre-warm flue before starting fire (refer to Buildinga Fire Section).Check for adequate vent height (refer to ChimneyHeight Section).Open window below the appliance towards thewind.Wood condition is too wet, toolargeUse dry, seasoned wood (refer to Seasoned WoodSection).Bed of coals not establishedbefore adding woodStart with paper & kindling to establish bed ofcoals (refer to Building a Fire Section).Flue blockage such as birds’nests or leaves in terminationcapHave chimney inspected for creosote and cleanedby a certified chimney sweep.Down draft or negative pressureCompetition with exhaustdevicesDo not use exhaust fans during start-up (refer toNegative Pressure Section).Open window below the appliance towards thewind.Fire burns too fastExtremely dry or soft woodMix in hardwood.Mix in less seasoned wood after fire is established(refer to Wood Fuel Section).OverdraftingCheck for correct vent height; too much verticalheight creates overdrafting.Check location of vent termination (refer toChimney Termination Requirement Section).4 Troubleshooting Guide