Quadra-Fire TREKKER INSERT series Owner's Manual

Also see for TREKKERI-MBK: Installation manual Owner's manual Owner's manual

Contents

Quadra-Fire TREKKER INSERT series Owner's Manual Manual pdf 21 page image

21January 8, 2019 7082-154ETREKKER INSERT4 Troubleshooting GuideWith proper installation, operation, and maintenance your appliance will provide years of trouble-free service. If you doexperience a problem, this troubleshooting guide will assist a qualified service person in the diagnosis of a problem andthe corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician.SYMPTOM POSSIBLE CAUSE CORRECTIVE ACTIONPlug in appliance - Noresponse(Approx wait 45 seconds ofdiagnostics)No Power to outlet. Check circuit breaker at service panel.5 amp fuse blown Replace control board - don’t replace fuseSnap disc tripped or defective. Reset or replace snap disc.Unit will not lightNo Fuel Check hopper; load with wood pelletsVacuum switch not closing; no vacuumCheck vacuum switch wires are installedCheck vacuum hose is connected to switch and feedtube port and is in good conditionMake sure venting system is cleanMake sure front door is closedCheck vacuum tube for blockage or restrictions/kinkCheck combustion blower; is it running and are the wiresconnected.Hopper lid open Close hopper lidHopper switch not functioningCheck hopper switch operationCheck hopper switch wires for integrityCheck hopper lid on correctlyCheck hopper lid magnet is installedSafety snap disc is tripped/notfunctioningCheck to make sure convection blower wires areconnected and reset snap disc (located on RH side ofappliance)Clean & inspect convection blower and convection airpath.Replace snap discCheck convection blower wiresFeed System is jammed Inspect and remove jam from the feed assemblyFeed motor not plugged in Reconnect feed motorIgniter not plugged in Connect the igniter wiresDefective igniter Replace igniterFire pot plugged-up / dirty Clean fire pot and movable floorRemove ash from the ash panUser interface is set to “OFF” Set power to on.Fire starts but goes outDirty fire pot, exhaust path, and/orventing pluggedClean fire pot and movable floorInspect and clean exhaust path and ventingClean firebox, exhaust path, and venting (includingbehind baffle)Exhaust sensor cannot readtemperature or is looseSecure the exhaust probe to exhaust blower housing –keeping its wire away from hot surfacesExhaust plenum is dirty Clean exhaust path to plenumExhaust probe is defective (error codemay result)Check for probe wire integrity and/or replace defectiveexhaust probe securing the exhaust probe to exhaustblower housing – keeping its wire away from hotsurfaces