Quatech Freedom USB Adapter User’s Manual Appendix CAppendix BWarranty informationQuatech, Inc. warrants the SSU2/DSU2/QSU2/ESU2-100/400 to be free of defects for five (5) yearsfrom the date of purchase. Quatech, Inc. will repair or replace any board that fails to perform undernormal operating conditions and in accordance with the procedures outlined in this document duringthe warranty period. Any damage that results from improper installation, operation, or generalmisuse voids all warranty rights. No representation is made regarding the suitability of this productfor any particular purpose.Please complete the following information and retain for your records.DATE OF PURCHASE: ____________________________MODEL NUMBER: SSU2/DSU2/QSU2/ESU2-100/400PRODUCT DESCRIPTION: USB-to-Serial AdapterSERIAL NUMBER: ____________________________All products returned to Quatech for either warranty or non-warranty repair MUST be assigned aReturned Material Authorization (RMA) number prior to shipment. This RMA number must beclearly marked on the exterior of the product’s return packaging and in any correspondence toensure proper routing and prompt attention. To obtain an RMA number, contact Quatech TechnicalSupport Department at 1-800-553-1170 or (330) 655-9000. In order to prevent damage to returnedmerchandise during shipment, please package electronic components in anti-static/shock proofmaterials.For warranty repair/returns, please have the following information available when contacting theTechnical Support department:1. Model number and serial number of the product under warranty2. Repair instructions and/or specific description of the problemFor non-warranty repairs or upgrades, contact the Technical Support department for currentrepair charges and please have the following information available:1. Purchase order number to cover the cost of the service2. Model number and serial number of the product3. Repair or upgrade instructions relative to the productRev 1.01 (February 2007) Page 27