RCA DRC212N User Manual

32Chapter 5 Additional InformationTroubleshootingYou can correct most problems you have with your product by consulting the Troubleshooting listthat follows.Note: If you prefer, we can provide you with the name of an Authorized Service Representative who will visit yourhome for a fee to install your electronic entertainment system and to instruct you in its operation. For detailsabout this service, call 1-888-206-3359. For additional assistance while using your RCA product, please visitwww.rca.com/customersupport.Player won’t work• Reset the player: press and hold the (NEXT) button on the front of the DVD Playerand the STOP button on the front of the player at the same time — wait at least 5seconds before you release both buttons.You’ll need to set up your menu preferences ifyou changed them since this Reset Procedure returns the DVD Player’s menus to thesettings they had when the product shipped to retail stores.• Try unplugging the AC power cord, wait 2 minutes, and plug it back in.No power• Plug in the DVD Player. Make sure both ends of the AC power cord are securely pluggedinto the player and into an AC outlet.Player turns off automatically• The power automatically turns off after the player has been in stop mode forapproximately 30 minutes.Turn power back on.Disc won’t play• Insert a disc with the label side facing up.• Check the type of disc you put into the player.This player only plays DVD video discs,Video CDs, CDs with mp3 files,WMA files and/or JPEG files on them, and audio CDs.• If you’re trying to play a disc with JPEG files on it, you need to make sure only files with aresolution of 5 megapixels are burned onto the disc.The player might not read the disc ifit has larger files on it.• Both the player and the disc are coded by region. If the regional codes don’t match, thedisc cannot be played.This player is Region No. 1.Play starts, but then stops immediately• The disc is dirty. Clean it.• Condensation has formed. Allow player to dry out.No picture• Turn on the TV.• Tune your TV to its Video Input Channel (go to page 9).• Make sure your player is connected properly.• You might have accidentally switched the VIDEO SELECTION switch on the back of theunit to the wrong setting. Make sure the VIDEO SELECTION switch is in the REGULARCONNECTION position.If that doesn’t work, reset the unit: press and hold the STOP button on the front of theplayer and the (NEXT) button on the front of the player at the same time — wait atleast 5 seconds before you release both buttons.