18ENAdditional InformationTroubleshootingThe unit does not switch on.• Make sure it is plugged in.• Turn on the unit.The device switches off spontaneously.• The device switches off automatically whenit is in STOP mode for more than 30 minuteswithout any user intervention. Switch it onagain.• It might be impossible to read the disc.• Insert the disc with the printed side facingup.• Make sure disc can actually be played by thisdevice.• Make sure disc’s regional code matches theunit’s regional code. This unit’s regional codeis 1.• Clean the disc.There is no picture.• Make sure you have switched on the TV set.• Check the connections.• Select the AV input/output assigned to uniton the TV.The picture is of poor quality (with snowor lines).• Check the connections.There is no sound or the sound is of poorquality.• Check the connections.I can’t find my file in the JPEG listing.• Make sure the filename is valid.The remote control does not work or worksonly intermittently.• Make sure batteries are inserted or changethem.• Aim the remote control at the unit. Theinfrared beam must not be blocked orinterrupted.• Make sure the remote control is configured tocontrol the device you are trying to operatewith it.The subtitles do not appear.• Make sure the DVD provides subtitles.• Refer to the section on how to displaysubtitles.The disc menu language is not the correctone.• The disc menu language has not been setup.• The language of your choice is not availableon the disc.