Rail King 4-8-8-4 Operator's Manual

Rail King 4-8-8-4 Operator's Manual Manual pdf 49 page image

Service & Warranty InformationHow to Get Service Under the Terms of the Limited One-Year WarrantyWhen you suspect an item is defective, please check the operator's manual for standard operation and trouble-shooting techniques that may correct the problem. Additional information may be found on the M.T.H. Website.Should you still require service, follow the instructions below to obtain warranty service.First, e-mail, write, call or fax a M.T.H. Authorized Service Center (ASC) in your area to obtain RepairAuthorization. You can find the list of ASCs on the M.T.H. Website, www.mthtrains.com. Authorized ServiceCenters are required to make warranty repairs on items sold only from that store; all other repairs may-- or may notbe done at the store's own discretion. If you did not purchase the item directly from the ASC, you will need toselect a National Authorized Service Center (NASC). These centers are compensated by M.T.H. to performwarranty service for any customer whose repair qualifies for warranty service. A list of NASC retailers can belocated on the M.T.H. Website or by calling 410-381-2580. Should the warranty no longer apply, you may chooseeither an ASC or NASC retailer to service your M.T.H. Product. A reasonable service fee will be charged.CAUTION: Make sure the product is packed in its original factory packaging including its foam and plasticwrapping material to prevent damage to the merchandise. There is no need to return the entire set if only one ofthe components is in need of repair unless otherwise instructed by the Service Center. The shipment must beprepaid and we recommend that it be insured. A cover letter including your name, address, daytime phone number,e-mail address (if available), Return Authorization number (if required by the service center, a copy of your salesreceipt and a full description of the problem must be included to facilitate the repairs. Please include thedescription regardless of whether you discussed the problem with a service technician when contacting the ServiceCenter for your Return Authorization.Please make sure you have followed the instructions carefully before returning any merchandise for service.Authorized M.T.H. Service Centers are independently owned and operated and are not agents or representatives ofM.T.H. Electric Trains. M.T.H. assumes no responsibility, financial or otherwise, for material left in theirpossession, or work done, by privately owned M.T.H. Authorized Service Centers.If you need assistance at any time email MTH Service at service@mth-railking.com, or call 410 381-2580.Limited One-Year WarrantyAll M.T.H. products purchased from an M.T.H. Authorized Retailer are covered by this warranty provided theproduct was manufactured within five years of the date of purchase. This warranty is for the original purchaser andis non-transferable.See our website www.mthtrains.com to identify an M.T.H. Authorized Retailer near you.M.T.H. products may be registered online in advance of warranty work at www.mthtrains.com/warranty. Theoriginal sales receipt and the conditions below must be met regardless of whether the product is registered on theM.T.H. website in order to obtain warranty service.M.T.H. products manufactured within five years from the date of purchase are warrantied for one year againstdefects in material or workmanship, excluding wear items such as light bulbs, pick-up rollers, batteries, smoke unitwicks, and traction tires. We will repair, replace, or credit (at our option) the defective part without charge for theparts or labor if the following conditions are met: (1) the item is returned to an M.T.H. Authorized Service Center*(ASC) or M.T.H. National Authorized Service Center (NASC) or M.T.H. Electric Trains Service Department, (2)was manufactured within the previous five years and (3) was purchased within one year of the original date ofpurchase from an M.T.H. Authorized Retailer. Products manufactured after the five year cutoff from the date ofpurchase are not covered under any warranty by M.T.H. Electric Trains. The manufacture date of an item can beverified on the item's detail page “shipping date field” on the M.T.H. website (www.mthtrains.com). This warrantydoes not cover damages caused by improper care, handling, or use. Transportation costs incurred by the customerare not covered under this warranty.Items sent for repair must be accompanied by a return authorization number, a description of the problem, and acopy of the original sales receipt from an M.T.H. Authorized Retailer, which gives the date of purchase. If youare sending this product to an Authorized Service Center, contact that Center for their return authorization.This warranty gives you specific legal rights, and you may have other rights that vary from state to state. Specificquestions regarding the warranty may be forwarded to M.T.H. Directly.* Authorized Service Centers (ASC) are only obligated to provide warranty service for any consumer who haspurchased the specific M.T.H. item from them that requires service work.Service Department:M.T.H. Electric Trains7020 Columbia Gateway DriveColumbia MD 21046-1532

/ 49

Related manuals for Rail King 4-8-8-4